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Is TalkTalk Broadband Any Good?

If you’re looking to switch broadband providers and get your hands on fast and reliable service, TalkTalk is always an excellent place to start.

As one of the UK’s largest and best-known broadband providers, TalkTalk has earned itself a reputation as an affordable brand that doesn’t skimp on quality. These guys understand their customers’ needs and have tailored their services to provide something for everyone.

Whether you’re a first-time buyer with little IT knowledge or an experienced ‘techy’ looking for superfast broadband, TalkTalk believes all customers deserve a reliable, friendly, and fairly-priced service.

Is TalkTalk Broadband Any Good

Customers can choose from a vast range of TalkTalk fibre broadband packages, phone and TV services to cope with the increasing reliance on connectivity in the modern home. With the average UK household having over ten devices connected to the internet at any one time, it’s more important than ever to choose a reliable plan that is fit for purpose. TalkTalk's Superfast Fibre is a great option for busier households and those with a higher demand for downloaded and streamed content. It allows multiple people to use and share files and programmes on the internet at the same time without any slowdown.

Free Price Compare is here to help you discover some of the fastest and best value home phone and broadband packages with TalkTalk.

Benefits of Choosing a TalkTalk Broadband and TV Package

So, why does TalkTalk stand out from the crowd when it comes to finding a broadband provider?

Let’s take a look at some of the key benefits of choosing TalkTalk over other major UK broadband providers:

TalkTalk Fixed Price Unlimited Fast Broadband

Unlike many broadband suppliers, TalkTalk has a strict policy against pumping-up the price of your contract after you sign on the dotted line. They believe in a fair and transparent pricing structure that won’t leave you with any nasty shocks or unexpected bills at the end of the year.

TalkTalk Guarantee

When a customer starts a contract with TalkTalk, they can relax in the knowledge that they’ll be protected by a 30-day customer satisfaction connection guarantee. If your connection dips below the ‘TalkTalk broadband speed guarantee’, you’ll be eligible for a full refund.

Now TV on TalkTalk YouView Box

Watch your favourite shows and box sets with the ultimate Smart TV experience from YouView. TalkTalk has partnered with the best in the business to give customers a premium experience with on-demand catch-up and the option to pause/rewind the bits they missed.

TalkTalk Entertainment Boost

Get your hands on extra channels and exclusive releases with a 30-day TV boost from TalkTalk. You’ll be spoilt for choice with TalkTalk TV packages.

TalkTalk Super Router

Wave goodbye to your dusty WiFi router and outdated hardware that’s slowing you down. TalkTalk provides all new customers’ with state-of-the-art routers to feed your home with a steady stream of broadband.

Tip: Did you know: TalkTalk offers a 30-day customer satisfaction connection guarantee.

Contact TalkTalk Customer Service

As with any long-term commitment, you want to feel like you’re investing in a broadband provider that will be on-hand to offer support and guidance when things (inevitably) don’t go to plan.

While TalkTalk goes out of its way to avoid technical issues in the first place, they are also proud of their customer success team and their ability to provide tailored support to individual customers.

TalkTalk customers can contact the support services team via telephone or their website live chat.

TalkTalk Customer Services Contact Phone Number

TalkTalk’s customer service line is open between 8am and 8pm and can be reached at 0345 172 0088.

Alternatively, if you have a technical problem or query — simply pick-up the phone to speak with the TalkTalk technical support team. They’re open 24/7, and it’s free to call them using your TalkTalk phone.

TalkTalk Support Live Chat

Prefer speaking to a support agent through a live web chat? TalkTalk offers a fast and friendly online chat service which connects you to a specialised adviser between 8am and 10pm.

Broadband FAQs for TalkTalk Customers

If you have any specific questions about TalkTalk’s terms of use and questions about things like installation, troubleshooting and account issues, head on over to TalkTalk’s frequently asked questions page.

The TalkTalk website is home to a host of useful guides and top tips to help you choose the right broadband package for your personal needs. Browse the TalkTalk Support Community

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Do TalkTalk Do Mobile Phone Contracts

Do TalkTalk Do Mobile Phone Contracts?

Yes. If you’re looking for a reliable and affordable phone contract with all the bells and whistles — TalkTalk is always a strong choice.

Powered by O2 Mobile, TalkTalk mobile phone contracts tend to offer similar features to O2 deals but with exclusive discounts and offers that aren’t available anywhere else. If you’re already a TalkTalk customer for broadband or TV, simply log-in to your online portal to explore the various mobile contract options.

There are some amazing deals out there, so remember to keep an eye out on the latest offers and always explore your options when you’re coming towards the end of your existing contract. Switching to a new mobile provider is often the cheapest and best option as providers will try to hook you in with a special offer. It's important to consider the lifetime costs of the new plan, as all ISPs will bill you on a monthly basis. If you’re comparing different packages, it’s smart to tally up how much you will pay in total over the course of the contract. If you’re shopping around for a new ISP, review prices right up until the minute where you sign up.

Explore TalkTalk Bundles for Top Broadband Offers

Combining your mobile contract with TV and internet bundles can be an extremely handy and cost-efficient way to reduce your monthly bill.

With TalkTalk, you can get a wide range of broadband packages that include standard broadband options and faster fibre broadband connections. Customers can enrich their services by adding bolt-on features such as TV packages and a landline deals with incentives like free evening or weekend calls.

TalkTalk customers can add TV packages to any broadband and home phone deal in the click of a button. Choose from over eighty live channels (including Sky Sports) for the ultimate entertainment deal.

The best thing about add-on features with TalkTalk is they work separately to the period of your contract. If you’re subscribed to an 18-month broadband package, you can change and add bolt-on features on a month-to-month basis.

As is the case with most of the major broadband providers, TalkTalk customers are required to have a physical phone line connection via either ADSL cable or fibre optic broadband to receive their service.

How Fast Is TalkTalk Broadband?

The type of package you choose with TalkTalk will depend on your home broadband usage and your individual internet needs.

If you’re regularly streaming films from Netflix, listening to music across multiple devices and downloading large files for work, you’ll need a significantly faster broadband package than a ‘light’ user that only requires connectivity for things like sending Whatsapp messages and online shopping.

Remember: Your actual broadband speed may vary depending on factors like your location and the time of day.

TalkTalk Broadband Only Deals

If you’re looking to get your hands on fast and reliable broadband with no additional extras, all you need to get started is a landline connection to your home and to choose from one of the following four options:

TalkTalk Fast Broadband

  • Go crazy with unlimited data usage
  • Average download speed of 11 Mbps
  • Get set up with a free TalkTalk WiFi Hub
  • Completely free set-up and installation
  • Toggle between security and parental control options to protect your family and manage internet usage
  • Browse the internet with ease, download emails and stream your favourite music

TalkTalk Faster Fibre broadband

  • Enjoy fast and reliable WiFi with an average download speed of 38 Mbps
  • Transmit WiFi around your home with TalkTalk’s cutting-edge ‘Black’ WiFi Hub
  • You won’t pay a penny for installation or set-up
  • Protect your family and manage their internet usage with easy-to-use security and parental control options
  • Stream your favourite shows and enjoy seamless browsing from the comfort of your home

TalkTalk Superfast Broadband + Speed Boost

  • Experience true speed with an average download speed of 67 Mbps
  • Squeeze the most out of your superfast fibre deal with a free TalkTalk WiFi Hub
  • Completely free set-up and installation
  • Manage your family’s data use with bespoke security and parental control options
  • Stream high-definition 4K movies and enjoy lag-free online gaming across multiple devices.

TalkTalk Faster 150 Fibre Broadband

  • Go bonkers with an average download speed of 145 Mbps and an average upload speed of 25 Mbps
  • Get set-up for free with w WiFi hub and free installation from a qualified TalkTalk Engineer
  • Protect your family with security and parental control options
  • Game to your heart's content and enjoy a professional streaming experience with TalkTalk’s fastest fibre broadband.

Ofcom's Voluntary Code of Practice on Broadband Speeds

TalkTalk’s ongoing commitment to providing fair, transparent and reliable broadband to its customers is further supported by its partnership with Ofcom’s Voluntary Code of practice.

As the UK's communications regulator, Ofcom provides a set of regulations called 'Fairness for Customers' to ensure all UK broadband providers are honest, open and realistic about the service they can guarantee to customers. TalkTalk has signed the voluntary code of practice — meaning they are obliged to adhere to the following three regulations:

  • Broadband suppliers must quote realistic speed estimations during sales conversations by quoting the peak time.
  • Providers must always provide customers with a ‘broadband minimum speed guarantee’.
  • If a customers’ broadband speed drops below the minimum guarantee, the provider must honour a penalty-free termination of the contract.
Ofcom's Voluntary Code of Practice on Broadband Speeds

If a TalkTalk customer is disappointed with their broadband performance, TalkTalk’s customer service team is always happy to help offer solutions to get you back up to speed. Additionally, if they are unable to resolve any issues within a 30-day window, Ofcom’s code of practice states that the customer has a right to cancel the broadband contract without paying a termination fee. TalkTalk's online Service Centre allows users to run quick tests to check their current internet connection, find out if any incidents are affecting services in their local area, and to receive SMS text updates on service impacting incidents.

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TalkTalk Broadband Coverage in My Area

Thinking of switching to TalkTalk but unsure about local availability in your area?

Well, the good news is TalkTalk’s best broadband network covers 95% of UK homes that offer high-speed fibre connection. Use the postcode checker to find out about the TalkTalk broadband status in your area.

Remember — broadband coverage and speed will differ from neighbourhood to neighbourhood. Free Price Compare is here to make it as easy as possible to check your coverage and connect you with the best deals in your area.

Tip: TalkTalk's fibre network covers 95% of UK homes. Check your postcode to confirm availability.

What Is a Good Broadband Speed?

While there are no hard and fast rules when it comes to broadband speed, it’s important to think about how you use the internet in the home before committing to a package.

For example, if you live with lots of people, it’s important to choose a provider that can guarantee a strong bandwidth that can cope with multiple devices streaming content at the same time.

Whether you’re watching videos on your laptop, playing Xbox online with friends, downloading your favourite movie or listening to music through an Amazon Alexa, it’s important to have a strong broadband connection to avoid frustrating delays or painstaking loading times.

Remember — when broadband suppliers quote their “average speed”, this represents the speed of transfer from the exchange to the WiFi hub in your home. If you’re using a wireless WiFi router to connect your devices to the internet, the actual speed will be much slower.

Is Talktalk Broadband Good for Gaming?

Typically, online gaming requires a minimum broadband speed of 3 MBps. However, if you’re looking to download games from an online store onto your console, 3 MBps won’t be enough. TalkTalk’s superfast broadband, known for its reliable connection speed, is your best bet if you want a smooth gaming experience with minimum lag time and speedy downloads. You can enjoy gaming in high definition (HD) without any interruptions.

Did you know: Online gaming typically requires a minimum broadband speed of 3 Mbps, but faster speeds are recommended for the best experience.

What Are the Differences Between TalkTalk Broadband Hubs?

TalkTalk offers various broadband hubs to suit different internet plans and customer needs. Here's a comparison table highlighting the key features and specifications of the TalkTalk broadband hubs:

Router Model TalkTalk Wi-Fi Hub Black TalkTalk 'Award-winning' Wi-Fi Hub
Release Year 2019 -
WiFi Standard WiFi 5 (802.11ac) WiFi 5 (802.11ac)
Ethernet Ports 4 Gigabit 4 Gigabit
Typical Use Fibre 35, Fibre 65 Fibre 150, Fibre 250

Which TalkTalk Broadband Hub Is Best for High-Speed Internet?

If you're looking for the best performance and fastest speeds, the TalkTalk 'Award-winning' Wi-Fi Hub is the top choice. This router is typically provided to customers on the Fibre 150 and Fibre 250 plans, which offer higher internet speeds compared to the lower-tier plans.

What Are the Differences Between TalkTalk Broadband Hubs

How Do the TalkTalk Broadband Hubs Compare in Terms of Features?

Both the TalkTalk Wi-Fi Hub Black and the TalkTalk 'Award-winning' Wi-Fi Hub support the WiFi 5 (802.11ac) standard, which offers faster speeds and better performance compared to older WiFi standards. They also feature 4 Gigabit Ethernet ports, allowing for high-speed wired connections to devices like gaming consoles, smart TVs, and desktop computers

The main difference between the two routers lies in their typical use cases. The TalkTalk Wi-Fi Hub Black is generally provided to customers on the Fibre 35 and Fibre 65 plans, while the TalkTalk 'Award-winning' Wi-Fi Hub is reserved for those on the faster Fibre 150 and Fibre 250 plans.

When choosing a TalkTalk broadband plan, consider the included router and its capabilities to ensure it meets your household's needs for speed and performance. If you opt for the higher-tier plans, you'll likely receive the TalkTalk 'Award-winning' Wi-Fi Hub, which is better suited for high-speed internet.

What Are the Key Features of TalkTalk TV Boxes?

In addition to broadband hubs, TalkTalk also offers TV boxes for customers interested in bundling TV services with their internet plan. Here's a comparison table showcasing the main features of the TalkTalk TV boxes:

Feature TalkTalk TV Hub TalkTalk TV 4K Box
Release Year 2022 -
4K Support Yes Yes
Voice Control Google Assistant Alexa (Limited)
Apps Netflix, Prime Video, ITVX, etc. Netflix, Prime Video, ITVX, etc.
Live TV Channels Yes (>70 DTT) Yes (>70 DTT)
Recording Yes Yes

Both the TalkTalk TV Hub and TalkTalk TV 4K Box support 4K content, voice control, and various streaming apps like Netflix, Prime Video, and ITVX. They also offer access to over 70 live TV channels and have recording capabilities, allowing you to save your favourite shows and movies for later viewing.

The main difference between the two TV boxes is the voice control feature. The TalkTalk TV Hub comes with Google Assistant, while the TalkTalk TV 4K Box has limited Alexa support.

What Are the Differences Between TalkTalk TV Boxes?

TalkTalk offers various TV boxes to suit different viewing preferences and needs. Here's a comparison table highlighting the key features and specifications of the TalkTalk TV boxes:

Feature TalkTalk TV Hub TalkTalk TV 4K Box TalkTalk TV Box TalkTalk TV Plus Box (DN372T) TalkTalk TV Plus Box (DN370T)
Release Year 2022 - - - -
Type Android TV Box Set-top Box Set-top Box Set-top Box Set-top Box
4K Support Yes Yes No No No
Live TV Channels >70 DTT Channels >70 DTT Channels >70 DTT Channels >70 DTT Channels >70 DTT Channels
Voice Control Google Assistant Alexa (Limited) Alexa (Limited) Alexa (Limited) -
Apps Netflix, Prime Video, ITVX, etc. Netflix, Prime Video, ITVX, etc. Netflix (Standard with ads) Legacy ITV Hub (Discontinued) Legacy ITV Hub (Discontinued)
Pause/Rewind Live TV 60-120 mins ~30 mins ~120 mins ~120 mins ~120 mins
Recording No USB Storage Required USB Storage Required USB Storage Required USB Storage Required
WiFi Standard WiFi 5 - - - -
Bluetooth Yes* - - - -
Available for New Customers Yes Yes No No No

*Bluetooth for connecting audio devices like headsets, soundbars, etc.

Which TalkTalk TV Box Is Best for 4K Content?

If you're looking for the best viewing experience with 4K support, the TalkTalk TV Hub and TalkTalk TV 4K Box are the top choices. These boxes support 4K resolution, ensuring stunning picture quality with compatible content and displays. The older TalkTalk TV Box and TalkTalk TV Plus Box models do not offer 4K support.

How Do the TalkTalk TV Boxes Compare in Terms of Apps and Features?

The TalkTalk TV Hub and TalkTalk TV 4K Box offer access to a wide range of popular streaming apps, including Netflix, Prime Video, and ITVX. This allows you to enjoy a variety of on-demand content alongside your TalkTalk TV subscription. The TalkTalk TV Box has limited app availability, with only the standard Netflix app with ads, while the TalkTalk TV Plus Box models have the legacy ITV Hub app, which has been discontinued.

All TalkTalk TV boxes offer access to over 70 live DTT (Digital Terrestrial Television) channels and allow pausing/rewinding live TV for a limited duration, ranging from 30 minutes to 120 minutes, depending on the model.

What Are the Differences in Recording Capabilities Among TalkTalk TV Boxes?

Recording capabilities are available on all models except the TalkTalk TV Hub, but require a USB storage device. This means you can record your favourite shows and movies for later viewing on the TalkTalk TV 4K Box, TalkTalk TV Box, and TalkTalk TV Plus Box models, as long as you have a compatible USB storage device connected.

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Page last updated on: 23/05/2024

Page reviewed by: Shay Ramani

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4000+ reviews