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Sky Broadband: A Complete Guide to Services, TV & Coverage

Sky Broadband is one of the most well-known broadband providers in the UK. It offers a wide range of internet, phone, and TV plans that people all over the country can use at home. The company stands out because it gives flexible packages and has a lot of coverage. There are many deals that mix broadband, TV content, and smart home features like Sky Stream, Sky Glass, and WiFi Max. This is what helped Sky Broadband become one of the top choices for so many people in the UK.

A Brief History of Sky

Sky started in 1989 as a satellite TV company. It soon became known in many UK homes. In 1990, it joined with British Satellite Broadcasting. This made BSkyB. By 2005, Sky began to offer its own broadband service. Now, Sky works under Sky Group. It is part of Comcast. Sky gives broadband to UK homes with Openreach and CityFibre networks. This means Sky Fibre and Full Fibre Broadband reach more UK homes than ever.

What Does Sky Broadband Offer?

Whether you look at the web for fun, watch videos, or work from home, Sky has broadband plans for you. Here’s what you will get:

Wide Range of Speeds

Sky gives you broadband speeds that go from 36Mb up to 900Mb. The speed you get will depend on where you live and the package that you pick.

Plan Average Speed Network Type
Sky Superfast 35 36Mb FTTC (Fibre to the Cabinet – Openreach)
Sky Superfast 61Mb FTTC
Sky Ultrafast 145Mb FTTP (Full Fibre via Openreach or CityFibre)
Sky Ultrafast Plus 500Mb FTTP
Sky Gigafast 900Mb FTTP

You can find out if it’s available and how fast it is by using our postcode checker.

What Sky Broadband Packages Are Available?

Sky has many broadband plans. The company uses both the Openreach and CityFibre networks. This allows Sky Broadband to reach over 98.5% of UK homes. In many cities, the number of places with full fibre broadband is going up. If you want simple internet or full fibre with gigabit speeds, Sky Broadband has the right plan for you.

You have the choice to go for a broadband-only plan. You can also bundle it with Sky TV, a home phone, or a mobile plan. Sky lets you add WiFi Max as well. With WiFi Max, you get Wi-Fi 6 speed, great coverage across the home, and the latest Sky Max Hub.

Sky Broadband Plan Comparison

Here is a look at the latest Sky broadband packages you can get right now:

Sky Superfast 35

  • The average speed is 36Mb.
  • The contract lasts for 24 months.
  • It is good for browsing the web, sending emails, and watching SD streaming if you have a small household.
  • The network is Fibre to the Cabinet (FTTC – Openreach).
  • You will get a Sky Broadband Hub, unlimited usage, and Sky Broadband Shield included with sky broadband.

Sky Superfast

  • The average speed is 61Mb.
  • The contract is for 24 months.
  • This sky broadband deal is good for HD streaming, video calls, and some light gaming.
  • The network uses FTTC (Openreach).
  • You get a Sky Broadband Hub, unlimited usage, and a Wi-Fi guarantee*.

Sky Ultrafast

  • Average speed is 145Mb.
  • The contract lasts for 24 months.
  • This plan is good for large households. It works well for 4K streaming and online gaming.
  • The network is full fibre, either through Openreach or CityFibre.
  • You get a Sky Broadband Hub with the plan. There is unlimited data too. WiFi Max is also available if you want it.

Sky Ultrafast Plus

  • The average speed for Sky Broadband Full Fibre is 500Mb.
  • The contract for this plan will be 24 months.
  • This plan works best for heavy usage, smart homes, and people who want to stream on a lot of devices at one time.
  • The network is Full Fibre (FTTP).
  • You get the Sky Max Hub (WiFi 6), Sky Broadband Shield, and there is a full-room Wi-Fi guarantee included.*

Sky Gigafast

  • Average speed is 900Mb.
  • The contract lasts for 24 months.
  • This plan is best for people who use the internet a lot, work from home, or watch 4K and higher quality shows.
  • The network uses FTTP from Openreach or CityFibre.
  • You get a Sky Max Hub, unlimited data, and WiFi Max included.

*Wi-Fi guarantee means at least 3Mbps in every room, or you’ll receive compensation or further support through Sky’s customer service.

Sky Broadband Plan Comparison

What Else Can You Add to Sky Broadband?

Sky does more than give you the internet. You can also get TV, calls, and mobile plans with it. Here is a quick look at some of the extra services you can get:

Add-on Included with Sky?
Sky Sports Yes – add to TV bundles
TNT Sports (formerly BT Sport) Yes – via Discovery+ app
Sky Cinema Yes – optional add-on
Sky Stream / Sky Glass Yes – stream without a dish
Sky Go App Yes – for remote viewing
Sky Talk (ho Yes – pay-as-you-go or unlimited
International call add-ons Yes – selected countries
Sky Mobile deals Yes – phones and SIM-only plans

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Key Benefits of Choosing a Sky Broadband Plan

  • You get speeds that go from 36Mb up to 900Mb. The exact speed you get will depend on your area.
  • There are no setup fees if you choose only a broadband package.
  • Every plan comes with a 24-month contract.
  • The Sky Max Hub has smart Wi-Fi and uses WiFi 6 for better internet.
  • With Sky Broadband Shield, you get extra security and controls for parents.
  • It is easy to get great Sky content through Stream or Glass.
  • The UK customer support is award-winning and always ready to help.

What Is the Sky TV and Broadband Deal?

Sky is one of the UK’s top choices for premium TV and broadband bundles. The company gives you a great mix of shows, movies, sports, and streaming choices. All of this comes with fast and reliable fibre broadband.

Sky Entertainment Pack

Sky's main TV bundle, known as the Sky Entertainment Pack, comes with more than 300 channels. You will get some of the top channels that many people watch.

  • Sky Atlantic – the best place for top US shows and HBO series
  • Sky Showcase – shows you the best things that are happening now on Sky channels
  • Sky Max and Sky Comedy
  • Catch-up TV and on-demand box sets are always included

Sky does not have Sky One anymore, as it is no longer running. Now, the shows that were on Sky One are on Sky Showcase and some other renamed channels.

What Is Sky’s Broadband and Phone Deal?

Sky has flexible broadband and phone packages if you still want a home landline. These deals put Sky Broadband and a Sky Talk plan together. That means you get good internet and low-price calls. It is a good way to get both from one place.

Key features of Sky broadband and phone plans:

  • You get unlimited calls in the evening and on weekends as part of the standard deal.
  • You can choose to upgrade and get UK calls at any time.
  • There are add-ons for making international calls to selected countries.
  • It’s easy to keep track of your costs. Your broadband and home phone are on one contract.
  • VoIP works with full fibre connections. This is helpful where the usual phone lines are not in use anymore.

Sky uses fibre broadband on both the Openreach and CityFibre networks. This gives you a faster and more stable internet connection than the older copper wires. If you have a package with another company that uses a lot of landline services and you want to change, Sky will usually let you keep your old number.

What Is the Sky TV, Phone and Broadband Deal?

Sky’s triple-play bundle gives you three main things in one simple plan each month. You get all the core services together, which makes it easy to have everything you need with just one bill.

  • Sky Broadband gives you speeds up to 900Mb.
  • Sky Talk is the home phone line.
  • Sky TV lets you watch entertainment, sports, cinema, and more.
What Is the Sky TV, Phone and Broadband Deal

What’s included in the basic Sky triple-play deal?

Feature Details
TV Channels 300+ including Sky Showcase, Sky Atlantic, Sky Comedy
Phone Unlimited evening & weekend calls
Broadband Superfast or Ultrafast broadband options
Set-Top Box Sky Q, Sky Stream, or Sky Glass (your choice)
Add-ons Sky Sports, Sky Cinema, Netflix, Disney+, Paramount+, TNT Sports
Extras WiFi Max, mobile SIMs, Sky Go app access

You can customise your bundle with:

  • Sky Sports gives you 9 live channels that show football, F1, golf, and more.
  • Sky Cinema lets you pick from 11 movie channels. There are new movies that come out every day.
  • Get Anytime Calls or even minutes to use when calling other countries.
  • Choose Sky Mobile SIMs or pick from their devices.

What Does Sky Offer to Safeguard Broadband Performance?

Sky takes part in Ofcom’s Voluntary Code of Practice on Broadband Speeds. This helps protect you by making sure there is clear information and good standards for how well your broadband works.

Sky broadband speed guarantee includes:

  • You get a speed estimate made just for you when you sign up.
  • There will be a minimum speed that the company promises in writing.
  • You have the right to cancel in the first 30 days if problems are not fixed.
  • You will not have to pay any early end fees if Sky cannot meet the given minimum standard.

Sky also gives you better speeds by using a modern part-fibre and full-fibre network. This way, instead of having to use slow old copper phone lines, most of the broadband data goes through fast fibre optic cables. This helps make your internet faster. It can also lower delay times and make the connection more stable and dependable.

Should You Add WiFi Max?

For better coverage and support at home, Sky has a wifi max service. This replaces Broadband Boost. You can get this upgrade for £5 each month.

  • The Sky Max Hub is a WiFi 6 router. It gives you better speed and makes your internet more reliable.
  • With the Wi-Fi Guarantee, you will have at least 3Mbps in every room. If not, you get your money back.
  • There is daily line monitoring. This helps to find and fix broadband problems fast.
  • You can get an engineer to visit when you need help. You can choose the time that works best for you.
  • You get stronger parental controls and tools to manage your WiFi through the app.

Tip: WiFi Max is ideal for larger households, smart homes, or anyone wanting complete wireless coverage and priority support.

What Are Sky’s Broadband Options?

Sky has a range of broadband packages for everyone. You can pick a plan that is good for basic things like browsing the web, or you can choose a plan for 4K streaming and online gaming. Sky uses the Openreach and CityFibre networks to give people internet. There is now more access to full fibre broadband and fibre broadband in most parts of the UK. More people can now get full fibre at their homes.

Does Sky Still Offer ADSL Broadband?

No, Sky Essential Broadband, which is the basic ADSL option with average speeds of 11Mb, will not be available to new customers in 2025. Now, Sky offers faster and more dependable fibre broadband packages. These options give better performance suited for the needs of people using the internet today.

If you're still on an ADSL connection with Sky, you may be eligible to upgrade to fibre at no extra setup cost.

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Sky Broadband Speed Options

Package Average Speed Connection Type Ideal For
Superfast 35 36Mb FTTC Light to moderate use
Superfast 61Mb FTTC HD streaming, video calls
Ultrafast 145Mb FTTP Households with multiple users
Ultrafast Plus 500Mb FTTP Smart homes, fast downloads
Gigafast 900Mb FTTP Power users, 4K streaming, gaming

What Broadband Speed Do I Need?

The right broadband speed for you will depend on the number of people who use the connection, and what each one does online. Here is a breakdown for you:

Broadband for General Browsing and Light Use

  • For email, social media, and web browsing, you need a speed of 1.5 to 4 Mbps.
  • To watch YouTube videos in 360p to 480p, a speed of 2.5 to 4 Mbps is good.
  • ADSL with 11 Mbps can handle these things, but fibre is more reliable.

Broadband for Streaming

  • Netflix / Amazon Prime (SD): You will need at least 3Mbps to watch shows on it or on Amazon Prime in SD.
  • HD streaming: To get this in HD, you should have 5Mbps.
  • 4K Ultra HD streaming: For 4K shows and movies, you will want 25Mbps.
  • BBC iPlayer (HD): To see programs on BBC iPlayer in HD, you need 5Mbps.
  • YouTube (720p): You can watch YouTube videos at 720p with 2.5Mbps, and for Full HD 1080p, get 4Mbps.

For a seamless streaming experience — especially if you share your internet with others — fibre broadband is strongly recommended.

Broadband for Gaming

  • Online gaming does not need much internet speed to play. But the downloads and updates can be very big and use a lot of data.
  • Game downloads that are over 100GB will work better when you have a speed of at least 30Mbps.
  • Fibre broadband plans like Sky Superfast or Ultrafast are good for people who like to play games online.

Shared Connections & Speed Drops

Remember, when more people use your Wi-Fi, the speed gets shared between them. Devices like smart TVs, laptops, phones, and tablets can all make your connection slower, especially if you are on a lower-speed plan. If you have a family or share your home with others, we say it’s good to get at least Sky Ultrafast (145Mb). This way, you can avoid buffering and delays.

Tip for Faster Speeds in Every Room

Add WiFi Max for better performance:

  • The package has the Sky Max Hub with WiFi 6.
  • It gives you 3Mbps in every room.
  • You get top engineer visits and regular checks on how things are working.
Tip for Faster Speeds in Every Room

What Speed Can I Get with Sky Broadband in My Area?

The broadband speed you get with Sky will depend on your postcode and how good the local internet system is. Sky uses both the Openreach network and CityFibre network. Most UK homes have access to one of those networks, with either FTTC (Fibre to the Cabinet) or full fibre FTTP (Full Fibre to the Premises) connections.

Sky Broadband Network Coverage (2025)

  • Openreach ADSL & Fibre: The service can be used in over 98.5% of homes in the UK.
  • Full fibre (FTTP) with Openreach: This now gets to over 12 million homes.
  • CityFibre network: The network is growing fast in many UK cities and towns.

Sky uses this setup to give people broadband plans. The average speed you can get goes from 36Mb up to 900Mb. The speed you get will depend on what the area where you live can have.

Why Speeds Vary by Location

Even if Sky is available in your area, the real broadband speed that you get will depend on several things:

  • Your distance from the closest street cabinet (for FTTC)
  • The kind of broadband connection that is available at your address (ADSL, FTTC, or FTTP)
  • How busy the network gets at peak times
  • How your home wiring is set up or where your Wi-Fi router is placed
  • If your household shares the same connection

Tip: If you're currently on ADSL or slower FTTC, you may be eligible for a free upgrade to full fibre if it's recently become available in your postcode.

How to Check Sky Broadband Speeds in Your Area

You can find out what Sky broadband speeds you can get at your address in just a few seconds.

  • Use the Free Price Compare postcode checker to see what plans are there for your area.
  • You can see real average speeds for your home.
  • Find out if Sky Gigafast or Sky Ultrafast Plus is near you.
  • You will see prices, how long the contract is, and extras like Sky TV or WiFi Max.

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What Is the Process for Setting Up Sky Broadband and TV at Home?

Starting with Sky Broadband is easy for most people. You can set it up by yourself. You usually do not need an engineer. This is because many already have an Openreach line at home. If you just want broadband, setting up will be quicker and simpler.

How to Set Up Sky Broadband

Sky will send the Sky Broadband Hub to you by post. If you are a WiFi Max customer, you will get the Sky Max Hub instead. When it gets to your home:

  1. Plug the hub into your Openreach socket. Use the cable that comes with it.
  2. Connect the power lead, and turn the hub on.
  3. Wait for the lights to stay steady. Your connection will be ready in a few minutes.
  4. Use the Wi-Fi details shown on the hub or in the Sky app to connect your devices.

Tip: If you’re switching from another Openreach-based provider, setup is usually plug-and-play with no engineer required.

How to Set Up Sky TV (Stream, Glass, or Q)

If you get Sky TV with your broadband package, the way you set it up will be different based on what you choose.

TV Product Setup Type Engineer Required?
Sky Stream Plug into TV via HDMI, connect to Wi-Fi ❌ No
Sky Glass Built-in Sky TV – connect to Wi-Fi ❌ No
Sky Q Satellite installation, multiroom setup ✅ Yes – engineer visit required

Customers who get Sky Q will need to book a time for an engineer to come and set up the satellite dish if you do not already have one. The engineer will also set up the set-top box, your remotes, and all the needed connections.

Is There a Sky Broadband Setup Fee?

Sky does not charge a setup fee when you get broadband-only packages from them. Still, the price could change if you need a different service or if an engineer has to come out.

Service Setup Cost (2025)
Broadband-only £0 setup fee (standard)
Sky Q TV installation From £19.95 to £39.95
New landline installation May be subject to additional fees

Sky will always show the full setup cost at the checkout. You will see this before you say yes to anything.

How Long Does Sky Installation Take?

The time to get Sky working at your place depends on the setup of your property.

  • Existing Openreach customers usually get connected within 14 days after they place an order.
  • New line installations may take up to 3 weeks if there is no current landline.
  • Sky Stream and sky glass are two options that people can often set up on their own. Most of the time, these can be ready within 48 hours after you get them.
  • For Sky Q, an engineer needs to visit. Installations normally take 2 to 3 weeks, depending on when an engineer is available.

Sky will provide an estimated go-live date as soon as you place your order.

Sky Fibre Installation: What to Expect

Sky Fibre Installation: What to Expect

If you are moving from ADSL to fibre broadband, Sky makes it easy for you. When people choose Sky Superfast, Ultrafast, or Gigafast and change from old copper lines, they will get faster speeds. You will also have a quicker set up.

  • Standard fibre installation usually finishes in about 7 days.
  • Broadband-only customers do not need a dish or any hard wiring that is too tricky.
  • An engineer will only need to visit if there needs to be a new Openreach line.

What Is the Sky Q Hub?

The Sky Q Hub is a router and set-top box in one. It is made for people who use Sky Q TV. The Hub lets you use both 2.4GHz and 5GHz WiFi at your home. The 5GHz band is faster and has less signal drop compared to the older 2.4GHz band.

Did you know? The Sky Q Hub supports WiFi 5 (802.11ac), which is ideal for moderate internet use, HD streaming, and Sky Q multi-room setups.

How to Set Up the Sky Q Hub

Sky provides everything in the box, including:

  • A power adapter
  • A setup guide
  • Ethernet cable and coaxial cable (if you need them)

You’ll need an engineer visit if:

  • You’re getting Sky Q TV put in at your place.
  • You do not have an Openreach socket working right now.

Otherwise, most broadband-only users can set it up themselves. You just need to connect the Sky Q Hub to the master socket.

How to Compare Sky Deals

To see and check Sky Broadband, TV, and phone offers, you can use Free Price Compare’s tools.

  • You can enter your postcode to see if the service be in your area and check how fast the speeds are.
  • You get to view side-by-side what Sky gives you and what other providers do.
  • You can filter the deals by speed, price, contract length, or add-ons.
  • You can talk to a UK-based expert at 0800 977 5741 from Monday to Saturday, 8am to 9pm.

Sky special offers can be found in millions of UK homes. They often have voucher rewards or give discounts on bundles.

What’s Sky Customer Service Like?

Sky offers multiple support channels:

  • You can get phone support by calling 0333 7591 018. The line is open from 7am to 11pm, every day of the week.
  • Chat with us live on Sky.com.
  • The Sky Help Centre has a lot of helpful FAQs.
  • You can also reach us through Facebook Messenger, email, or text message.

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Sky Broadband Speeds: Peak Time Analysis

Here is a look at the real-world download and upload speeds for Sky plans, even at peak hours between 8 pm and 10 pm:

Download Speed (Mbps)

Plan Max 24h Avg Peak Time Minimum
ADSL2+ 11.1–13.2 10.8–12.8 10.7–12.7 9.4–11.3
FTTC 36Mb 33.1–34.9 32.3–34.2 32.0–34.0 29.0–31.1
FTTC 63Mb 57.5–62.2 56.3–61.0 55.9–60.7 51.1–55.9

Upload Speed (Mbps)

Plan Max 24h Avg Peak Time Minimum
ADSL2+ 0.8–0.9 0.8–0.9 0.8–0.9 0.7–0.8
FTTC 36Mb 7.9–8.4 7.8–8.4 7.8–8.4 7.5–8.1
FTTC 63Mb 15.2–16.5 15.1–16.4 15.1–16.4 14.6–15.9

Compare 100Mb Broadband Deals

If you want 100Mbps the broadband, Sky Ultrafast is a good pick. It gives you:

  • You can stream HD or 4K videos without lag.
  • Game downloads are fast.
  • It's good for video calls and smart home use.
  • The connection is stable for families and people who work from home.

Use the Free Price Compare postcode checker to see what deals be in your area. Just enter a postcode and find out about offers that you can get where you live.

Sky Broadband Hubs: Which Router Is Right for You?

Model Sky Max Hub Sky Broadband Hub Sky Q Hub Sky Hub
Model Number SR213 SR203 ER115 SR102
WiFi Standard WiFi 6 WiFi 5 WiFi 5 WiFi 4
Bands Dual (2.4 & 5GHz) Dual Dual Single
Antennas 8 8 5 2
Ethernet Ports 4 4 2 4
Security WPA3 WPA2 WPA2 Basic
Mesh Support ✅ Yes ✅ Yes ❌ No ❌ No
Use Case All modern plans Most plans Sky Q users Legacy only

For high-speed fibre plans, the Sky Max Hub is the best choice. It delivers WiFi 6 speeds, intelligent mesh coverage, and supports dozens of connected devices without slowdowns.

Sky TV Boxes: Compare Models

Feature Sky Glass Sky Q Sky Stream Sky+ HD
Release Year 2021 2016 2022 2010
Type Smart TV Set-top box Streaming box Set-top box
Storage Cloud 1TB/2TB Cloud 1TB/2TB
Tuners N/A 4 or 8 N/A 2
4K & HDR ✅ Yes ✅ Yes ✅ Yes ❌ No
Voice Control ✅ Yes ✅ Yes ✅ Yes ❌ No
Apps Netflix, Disney+, Prime, more Same Same Limited
Recording Cloud DVR Internal HDD Cloud DVR Internal HDD
Best For Streamlined homes Traditional TV viewers App-based watching Legacy users

What Are the Differences in Connectivity and Remote Control Features?

All Sky TV boxes have HDMI and Ethernet ports. Most boxes also let you use Wi-Fi. Setting up is easy with Sky full fibre broadband, fibre broadband, or a regular line. Most of the time, there are no upfront fees for TV hardware when you bundle it with broadband. But, if you have a landline, line rental may still apply. Sky full fibre and Sky TV give you more ways to get connected without paying extra at the start.

Differences in Connectivity and Remote Control Features

Connectivity Options

Device HDMI Ethernet Wi-Fi
Sky Glass ✅ ✅ ✅
Sky Q ✅ ✅ ✅
Sky Stream ✅ ✅ ✅
Sky+ HD ✅ ✅ ❌

Whether you stream 4K videos or play online games, the newer devices work best with Sky full fibre. You will get the expected speeds with Sky full fibre, which are good for HD and Ultra HD content. These fast speeds help you play and watch without any problems.

Remote Control Features

Device Voice Remote Standard Remote
Sky Glass ✅ Yes ❌
Sky Q ✅ Yes ❌
Sky Stream ✅ Yes ❌
Sky+ HD ❌ ✅ Yes

Voice control helps you get around faster. It gives families safer browsing, and it makes finding content easier. Older boxes, such as Sky+ HD, do not have this feature. They may also not have advanced security tools that the new Sky devices do.

Which Sky TV Box Is Best for Streaming Apps?

Streaming App Support Sky Glass Sky Q Sky Stream Sky+ HD
Netflix ✅ ✅ ✅ ❌
Disney+ ✅ ✅ ✅ ❌
Prime Video ✅ ✅ ✅ ❌
BBC iPlayer / ITVX / All4 ✅ ✅ ✅ ❌
Apple TV+ / Spotify ✅ ✅ ✅ ❌

Sky Glass, Q, and Stream give you all the essential TV apps, and there is no extra cost for these. If you want more, you can get extra channels. These can be things like Sky Sports, Sky Cinema, kids’ shows, or even channels from other countries. The month prices for these extras will change and depend on what you choose.

Streaming via Sky full fibre broadband ensures a smooth experience even at peak times.

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Page last updated on: 29/07/2025

Page reviewed by: Shay Ramani

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