Compare Exclusive Sky Broadband and TV Deals

For customers looking to have Sky broadband and phone services, there are a variety of options available. The standard option includes unlimited evening and weekend calls, with calls outside these hours charged at a per-minute rate. Other add-ons available for a small monthly fee include upgrading your Sky Talk Plan to any time and International Calling services.

Ofcom have a voluntary code of practice for broadband providers which Sky has signed up to. This means you're given an estimate of the average broadband speed you will receive before you sign up and a minimum performance guarantee, which entitles you to cancel your contract if a firm is unable to resolve your issue within 30-days without paying a penalty. If you're looking for fast, reliable broadband, Sky broadband offers a widely-available part-fibre broadband connection. This means that instead of traditional copper phone lines, most of the connection is serviced by fibre cables, which offer faster broadband and cause fewer connection issues.

For added peace of mind, Sky offers customers the option to add Sky's Broadband Boost for £5 a month. This service will mean your line is regularly monitored for problems, with priority engineer service and Sky's Wi-Fi Guarantee, which ensures you receive strong broadband signals throughout your house or you receive compensation. In addition, with the flexible engineer visits provided by Sky Broadband Boost, you can have the assurance that any technical issues will be promptly addressed and resolved by skilled professionals.

Tip: Consider adding Sky's Broadband Boost for £5 a month for priority engineer service and Wi-Fi guarantees.

The right broadband speed would depend on what you use the internet for. If your usage is categorised as light, which includes browsing, reading emails, or just looking at Facebook, an ADSL connection of 11 mbps should be adequate. If, however, the internet will be used by multiple devices, large file downloading, streaming HD quality video, or playing high-quality online games, then a fibre optic connection would be more reliable connection.

Broadband speed for general browsing and light usage

A speed of 1.5Mbps is all that's required to browse websites, Facebook and even YouTube but you will have to expect occasional buffering (with ADSL connections). For YouTube videos of higher quality the minimum speed will be between 2.5Mbps to 4Mbps

Broadband speed for streaming

For streaming services such as Netflix and Amazon a recommended minimum speed of 3 Mbps for standard definition and for HD content its 5 Mbps the BBC iPlayer has similar requirements. If you want to stream smoothly in 4K ultra high-definition, you'll need a minimum speed of 25 Mbps. For Youtube videos of higher resolution of 720p, the minimum advised connection speed is 2.5Mbps, and Full HD (1080p) the minimum connection speed is 4Mbps

Openreach ADSL network covers more than 98.5 percent of the UK, but there may still be some locations where the service is unavailable. Exact speeds will also differ depending on a user's location, with a variety of factors contributing to the different broadband speeds experienced by users.

To know the expected speed for broadband in your area, please call Free Price Compare’s friendly team of advisers on 0800 977 5741.

Sky uses Openreach network’s fibre optic connections, so, as a result 95% of UK households will be able to have Sky Superfast Fibre Broadband. Sky will give you an approximate speed for fibre broadband connection but this could vary depending on the location of your home. To determine the broadband speed in your area, you can use our broadband postcode checker, which will let you know what offers are available and the speeds you can expect.

Yes, Sky do charge insulation and set up fees, which ranges from £19.95 to £39.95 and this would depend on the package you're signing up for.

Customer wanting to switch from ADSL internet line to a fibre connection see a quicker installation time, this process takes about 7 days.

Setting up a Sky Q box is fairly straightforward and with instructions and power cables all contained within the pack. For customers wanting TV with their broadband will need to arrange an engineer visit

Sky have comprehensive lists of FAQs which should resolve most queries, however, if you prefer more direct forms of communications, you can contact Sky on the phone, by Facebook Messenger, email, or even text messaging. The telephone number for Sky customer service is 0333 7591 018 with lines open from 7am to 11pm, every day of the week.

When signing up for a Sky Broadband package, you'll receive a Sky Broadband Hub that connects your devices to the internet. Over the years, Sky has released several models of broadband hubs, each with different features and capabilities.

Sky Broadband Hub Comparison Table

Which Sky Broadband Hub Is Best for High-Speed Internet?

If you're looking for the best performance and fastest speeds, the Sky Max Hub is the top choice. Released in 2023, this router supports the latest WiFi 6 standard, offering faster speeds, lower latency, and improved performance compared to its predecessors. With 8 antennas and intelligent mesh capabilities, the Sky Max Hub provides excellent wireless coverage throughout your home, making it ideal for households with multiple connected devices and high-speed internet plans.

How Do the Older Sky Broadband Hubs Compare to the Latest Models?

The Sky Broadband Hub (2019) and Sky Q Hub (2018) are older models that support WiFi 5 (802.11ac). While they still offer good performance for most households, they lack the advanced features and capabilities of the Sky Max Hub. The Sky Broadband Hub has 8 antennas and intelligent mesh technology, making it a suitable choice for most current Sky Broadband plans.

The Sky Hub (SR102), released in 2013, is the oldest model in the comparison. It only supports the older WiFi 4 (802.11n) standard and operates on a single 2.4GHz band, which may not provide the speed and coverage required for modern households with multiple devices. This router is only suitable for legacy plans.

What Sets the Latest Sky Broadband Hubs Apart from Previous Generations?

The Sky Max Hub stands out for its support of the latest WiFi 6 standard and enhanced security features, including WPA3 encryption. WiFi 6 offers faster speeds, lower latency, and better performance in households with multiple connected devices compared to the older WiFi 4 and WiFi 5 standards used in previous generations.

Additionally, the Sky Max Hub and Sky Broadband Hub feature intelligent mesh technology, which helps to improve wireless coverage and performance throughout your home. This technology is not available in older models like the Sky Q Hub and Sky Hub (SR102).