The Best Plusnet Deals for Broadband, TV & Mobile

Plusnet Home Broadband Explained

Plusnet is known for good customer service that provides value for money home broadband service and fast connection speed broadband to the UK household.

Plusnet was founded as a dial-up ISP back in 1997, their customer base doubled in 2004. Since then Plusnet continued to grow its internet based home broadband and telephone services and they are now one of the larger internet providers within the UK.

Plusnet is a combination of 3 different firms, Free Online, Force9 and Metronet.

Back in 2012, Plusnet launches its Plusnet fibre broadband using exactly the same network as BT (it is the same as BT super-fast Infinity broadband) to offer maximum broadband speed of 76Mbps. All of the packages offered by them come with unlimited downloads, however traffic prioritisation is used.

Plusnet Broadband Customer Service

They take great pride whilst dealing with customers and have won numerous customer service awards. Customers can get in touch with them by using various options available and all of their call centres are based in the UK.

Online support section – offers basic support and frequently asked questions

Contact us facility – offers live chat and telephone support

Technical support – customers can call them by using a freephone number which is open 7 days a week.

Hardware and Equipment

Plusnet uses “N” series technology for their wireless routers and they provide these routers with all ADSL and fibre broadband packages. This router is provided free of charge when you agree a 12 month or an 18 month contract for fibre or ADSL broadband.

Software Options and Features

Plusnet Protect Software – Plusnet unlimited products come with Plusnet Protect Software free of charge and they automatically update daily from their server facilities.

McAfee – Their security protect package includes personal firewall and spam protection which is provided by McAfee.

Additionally, Plusnet has created internet products equipped with their safeguard and parental control options.

Email and Mailbox

Customers who buy Plusnet broadband deals will receive a default mailbox option as part of the deal which also includes unlimited alias email addresses.

You can use an alias email if you don’t not want to use your own default email address, alias email are redirected to your own email which was used to sign up broadband package.

Other Extras

Additional monthly discounts are available when a customer refers a family member or a friend the discount is only applied if a family member or friend take out a Plusnet contract.

Plusnet broadband plans

Experience lightning-fast internet with Plusnet Broadband, your gateway to seamless connectivity. Join Plusnet's growing community of satisfied customers and embark on a journey of reliable and high-speed internet access. Plusnet welcomes new customers with open arms, offering competitive packages tailored to meet your specific needs. Whether you're a streaming enthusiast, a gamer, or a remote worker, various Plusnet deals cater to all. Simply enter your postcode to unlock a world of connectivity that's fast, affordable, and built to keep you connected. Say goodbye to buffering and hello to a smoother online experience with Plusnet's best Broadband. Most of the deals offer zero setup fees so no upfront cost.

Plusnet Unlimited broadband
  • Average download speed of 10 Mbps
  • Free Wireless router
  • Line rental included
  • Flexible contract terms with 12 months or 18 months option
  • UK based customer service support
  • Online parental control and safeguard included
Plusnet Unlimited Fibre broadband
  • Average download speed of 36 Mbps
  • Free Wireless router
  • Line rental included
  • Flexible contract terms with 12 months or 18 months option
  • UK based customer service support
  • Online parental control and safeguard included
Plusnet Unlimited Fibre Extra broadband
  • Average download speed of 66 Mbps
  • Free Wireless router
  • Line rental included
  • Flexible contract terms with 12 months or 18 months option
  • UK based customer service support
  • Online parental control and safeguard included

What other services you can get from Plusnet home broadband offering?

Sky Sports packages / channels No
BT Sports / BT Sports app Yes
TV channels No
Fibre optic broadband service Yes
ADSL broadband service Yes
Mobile phone deals and packages No
Call package options Yes
International calls No mobile – you can buy landline package

Plusnet broadband download and upload speed analysis including peak time hours

Download Speed Upload Speed
Plan Speed Maximum 24 hours 8pm-10pm Minimum Maximum 24 hours 8pm-10pm Minimum
ADSL2+ 11.0-13.4 Mbps 10.7-13.0 Mbps 10.6-12.9 Mbps 9.6-11.7 Mbps 0.9-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.8 Mbps
36 Mbps FTTC 32.4-34.2 Mbps 31.4-33.1 Mbps 31.0-32.8 Mbps 28.7-30.7 Mbps 7.3-8.1 Mbps 7.2-8 Mbps 7.2-7.9 Mbps 7-7.7 Mbps
66 Mbps FTTC 58.9-62.3 Mbps 58.0-61.4 Mbps 57.6-61.0 Mbps 53.9-57.3 Mbps 16.6-17.1 Mbps 16.4-17 Mbps 16.4-17 Mbps 15.7-16.4 Mbps

Plusnet Hub zero 2704n vs Plusnet hub one vs Plusnet 582n

Plusnet Hub zero 2704n Plusnet hub one  Plusnet 582n
Modem ADSL21+ VDSL and WAN Ethernet ADSL2+
Wi-Fi standard 802.11n 802.11b/g/n/ac 802.11b/g/n
Bands 2.4GHz Dual band – 2.4GHz and 5GHz 2.4Ghz
Stated speed Not stated 1000 Mbps on ethernet  Not stated 
Security WPA2-PSK, WPA2-AES WPA2, WPA, WEP 64/40 WPA personal / WPA2 personal and WEP
Upgradable antenna No N/A NO
WAN ports None 1 x RJ45 10/100/1000Mbps  None
LAN ports 4x 10x100Mbps 4 x RJ45 10/100/1000Mbps 4 ports 
USB ports None 1 x USB 2.0 port 1 USB 2.0
Wall mountable No No No
Size 140x30x110mm N/A 160x 126x 25mm
Guest networks None None None
USB services None Yes Yes 
Price including VAT Free Free Free
Warranty One year RTB One year RTB One year RTB
  • Name: Plusnet
  • Tag line: We’ll do you proud
  • Legal name: Plusnet plc
  • Parent company: BT Group plc
  • Operated in Regions: UK
  • Plans offer: Broadband, Landline, Digital TV, Mobile
  • IPv6 Support: No
  • Ofcom Code of Practice: Yes
  • Relocation Support: Yes
  • ISPA Member: Large
  • Customer Service Number: 00 44 345 140 0200
  • Overall Satisfaction according to Ofcom: 86%
  • Customer reviews: 5548 Trustpilot

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