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Choose from top UK broadband and phone packages with NOW

NOW Full Fibre 100

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£24.00 p/m for 24 months

100Mb average* speed

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NOW Superfast

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£22.00 p/m for 24 months

61Mb average* speed

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NOW Full Fibre 75

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£22.00 p/m for 24 months

75Mb average* speed

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What is NOW Broadband?

With NOW broadband you can get a wide range of premium TV, broadband internet, and home phone packages. You can bundle all services into one package with NOW.

NOW is a subsidiary company of Sky who offers on–demand TV programmes and services, a bit like Amazon Prime video and Netflix. You can get Sky’s popular TV programmes or sports channels without a long-term contract and you do not need a satellite dish to stream NOW.

NOW offers superfast fibre broadband and standard broadband, which you can take out without a contract or as a fixed term contract.

Overview of services

NOW Broadband provides:

  • High-speed internet connections
  • TV streaming services, including premium Sky channels
  • Home phone packages

These services can be bundled together or chosen separately, giving customers the freedom to tailor their package to their specific needs.

What is NOW Broadband

Is NOW broadband any good?

  • Flexibility – Unlike other broadband providers, you are not required to sign up to long-term contracts or a fixed term broadband package. You can choose a broadband contract option for 12 months or you can simply agree a monthly rolling contract that you can stop at any time.
  • NOW broadband can be ideal for tenants or someone who is looking to move frequently as you can end NOW service at any time without being forced to pay cancellation charges.
  • NOW Subscription – You can simply subscribe to monthly or daily subscription passes to watch a specific channel or a programme. You can also choose a day or weekly pass to watch Sky Sports for any sporting event such as Test cricket, Premier League football or Formula 1 motor racing. NOW monthly pass is ideal if you are looking to watch a month long sporting events such as the premier league because you only need to pay for the months you want to watch.
  • To watch NOW TV, you are not required to have NOW broadband services; but you do need to have a broadband service as all NOW TV services are available via online stream.
  • Can be expensive - Rolling contract are often slightly more expensive than long term fixed contracts. You are also required to cancel your rolling contract otherwise; they will simply roll you over for the same period.
  • NOW services are flexible but can be expensive, it will depend on your individual need on how you prefer to use NOW services.

Comparison with other providers (Sky, Amazon Prime, Netflix)

Unlike traditional providers like Sky, NOW Broadband doesn't require long-term contracts or satellite dishes. Here's how it stacks up:

  • vs Sky: Offers similar content without the commitment or hardware
  • vs Amazon Prime: Provides live TV options alongside on-demand content
  • vs Netflix: Includes access to live sports and current TV shows, not just on-demand series and films

Is NOW Broadband a subsidiary of Sky?

Yes, NOW Broadband is indeed a subsidiary of Sky. This relationship allows NOW to offer premium Sky content without the typical Sky setup, making it an attractive option for those who want Sky programming without the full Sky package.

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What Types of Broadband Services Does NOW Offer?

NOW offers superfast fibre broadband with three main options:

  1. Brilliant Broadband: Delivers average speeds of 61 Mbps
  2. Fab Fibre: Provides average speeds of 75 Mbps
  3. Super Fibre: Offers average speeds of 100 Mbps

These fibre options use Fibre-to-the-Cabinet (FTTC) technology, which is faster and more reliable than standard broadband.

What Are the Flexibility and Contract Options

What Are the Flexibility and Contract Options?

While NOW Broadband now focuses on 24-month contracts, they still offer some flexibility:

  • 24-month contracts: Lower monthly rates, potential for introductory offers
  • Benefits for long-term users: Stable pricing for an extended period
  • Wall to Wall WiFi Guarantee: Ensures WiFi coverage throughout your home

What Subscription Options Are Available for TV and Sports?

NOW's TV and sports offerings are a major draw. Let's look at what's available.

Monthly and daily subscription passes

NOW offers various passes:

  • Entertainment Pass: Access to premium channels like Sky Atlantic
  • Cinema Pass: Huge library of movies, including the latest releases
  • Kids Pass: Child-friendly content from channels like Nickelodeon

These can be purchased on a monthly basis or cancelled anytime.

Sports-specific passes (Sky Sports for events like Premier League football, Formula 1, etc.)

Sports fans can enjoy:

  • Sky Sports Day Pass: 24-hour access to all Sky Sports channels
  • Sky Sports Month Pass: Full month of Sky Sports
  • Sky Sports Mobile Month Pass: Sky Sports on your mobile device
  • Perfect for catching specific events or following a full season.

Compatibility with other broadband services for streaming

You don't need NOW Broadband to enjoy NOW TV. The streaming service works with any decent internet connection, giving you the flexibility to:

  • Use NOW TV with your existing broadband provider
  • Try out NOW TV before committing to NOW Broadband

Inclusion of Sky Atlantic with NOW TV membership

One of the biggest draws is access to Sky Atlantic, home to hit shows like Game of Thrones and Succession, without needing a full Sky TV package.

Cost and Affordability

How Does NOW Broadband's Cost Compare to Other Providers?

  • Competitive pricing: NOW Broadband offers competitive rates for their fibre packages
  • Value assessment based on user needs: Consider your usage patterns when choosing a package
  • Good value assessment of services: Factor in speed, content quality, and customer service when assessing overall value
Cost and Affordability
Feature NOW Broadband BT Virgin Media
Max Speed 100 Mbps 900 Mbps 1130 Mbps
Contract Length 24 months 24 months 18 months
TV Packages Flexible passes Traditional bundles Traditional bundles
Starting Price (2024) From £24/month From £26month From £29.99/month

Correct as of 03/07/2024

What Are the Different NOW Broadband Packages?

Brilliant Broadband (61 Mbps)

  • Average download speed: 61 Mbps
  • Price: £24 per month
  • Contract: 24-month minimum term
  • Activation fee: £0 (was £10)
  • Delivery fee: £0 (was £9.95)
Features:
  • Estimated upload speed: 15 Mbps
  • Time to download an HD movie: 3 minutes and 6 seconds
  • Available to all UK homes

Fab Fibre (75 Mbps)

  • Average download speed: 75 Mbps
  • Price: £24 per month
  • Contract: 24-month minimum term
  • Activation fee: £0 (was £10)
  • Delivery fee: £0 (was £9.95)
Features:
  • Full Fibre technology
  • Estimated upload speed range: 15 - 17 Mbps
  • Time to download an HD movie: 2 minutes and 37 seconds
  • Available to 49% of UK homes

Super Fibre (100 Mbps)

  • Average download speed: 100 Mbps
  • Price: £26 per month
  • Contract: 24-month minimum term
  • Activation fee: £0 (was £10)
  • Delivery fee: £0 (was £9.95)
Features:
  • Full Fibre technology
  • Estimated upload speed range: 18 - 19 Mbps
  • Time to download an HD movie: 1 minute and 57 seconds
  • Available to 49% of UK homes

All packages include:

  • Unlimited downloads
  • Wall to Wall WiFi Guarantee
  • Price may change during the contract period

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What Should You Know About Relocation and New Connection Support?

Moving house or setting up a new connection can be stressful. Here's how NOW Broadband handles these situations.

Process for setting up at a new address

If you're moving house:

  1. Contact NOW Broadband at least 2 weeks before your move date
  2. Provide your new address details
  3. NOW will check service availability at your new address
  4. If available, they'll arrange for your service to be activated on your move date
  5. You may need to return your old router and will receive a new one at your new address

Handling a new connection

For new customers or those moving to an address without an active line:

  1. Use the postcode checker on NOW's website to confirm service availability
  2. Choose your package and complete the online order process
  3. NOW will arrange for line activation if necessary (this may require an engineer visit)
  4. Once your line is active, you'll receive your router and can set up your service
What Should You Know About Relocation and New Connection Support

Support for current contract holders

If you're in the middle of a contract when you move:

  • NOW will usually allow you to transfer your existing contract to your new address
  • If services aren't available at your new address, you may be able to cancel without penalty
  • Any remaining months on your contract will typically continue at the new address

Financial considerations and financial support

Moving or setting up a new connection can involve costs:

  • There may be a charge for transferring your service to a new address (typically around £60)
  • If you need a new line installed, there could be additional charges
  • NOW occasionally runs promotions waiving these fees, so it's worth asking

For those facing financial difficulties:

  • NOW offers options for spreading the cost of setup fees
  • They can provide advice on choosing the most cost-effective package for your needs
  • In some cases, they may offer temporary discounts or payment plans

How Is NOW Broadband's Customer Service?

Now TV and Broadband service have over 13000+ reviews on Trustpilot.

NOW TV community

available 24/7 and have over 1000+ questions and answers on common issues

  • Users can ask questions and share experiences
  • NOW staff and experienced users provide answers
  • Common issues and solutions are documented

Live Chat helps line

You can use their online chat function to speak with an advisor from 8am to 12am every day of the week.

  • Available 7 days a week
  • Hours: 8am to midnight
  • Accessible through their website

How to Install and Set Up NOW Broadband?

  • Self-installation: Most setups are DIY with step-by-step guides provided
  • Router comparison: NOW Broadband Hub offers improved performance over older models
  • Use of Openreach network: Wide availability across the UK

Additional Services and Features

What Additional Services Does NOW Offer?

  • TV channels and packages: Entertainment, Cinema, Sports, and Kids passes available
  • Call package options: Pay as you use, Evening and Weekend Calls, Anytime Calls
  • Full HD streaming: NOW Boost enhances streaming quality to 1080p
Additional Services and Features

Router and installation for NOW broadband services

It is very easy to set up the router and broadband from NOW and you are not required to book an engineer for this setup.

They supply simple instruction to follow which are:

  • Plug in cable in to your master phone socket
  • Plug the micro filter in to the socket and then plug the router supplied and your phone as labelled.

Once you do that you are ready to start using NOW broadband services.

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What Are the Technical Specifications of NOW Broadband Equipment?

NOW Broadband offers two main types of routers: the NOW TV Hub 2 and the NOW Broadband Hub. Each has its own set of features and capabilities designed to meet different user needs. Let's explore the technical specifications of these devices to help you understand what you might expect when signing up for NOW Broadband services.

Comparison of NOW TV Hub 2 vs NOW Broadband Hub

Feature NOW TV Hub 2 NOW Broadband Hub
Modem VDSL2 and ADSL2+ port ADSL2+ and VDSL port
Wi-Fi standard 802.11ac 802.11n
Frequency Bands 5GHz and 2.4GHz 2.4GHz only
Stated speed 1600Mbit/s 144 Mbps
Security WPA2-PSK, WPA2-AES, WPA2-TKIP WPS/WPA&WPA2, WEP64/40 and WEP, WPA
Upgradable antenna No No
WAN ports No No
LAN ports 2x 10/100/1000Mbit/s 4 x 10/100 Ethernet ports
USB ports No No
Wall mountable No No
USB services No No
Dimensions 210 x 157 x 63 mm Not specified

What's in the box:

NOW TV Hub 2 NOW Broadband Hub
3 pin power adaptor plug UK power plug
Grey ADSL cable ADSL cable
NOW TV master microfilter Micro filter
How to set up booklet Set up guide
Wi-fi card Wi-Fi card
Legal document The nitty gritty booklet

As you can see from the comparison, the NOW TV Hub 2 is generally more advanced than the NOW Broadband Hub. It offers dual-band Wi-Fi (both 5GHz and 2.4GHz), faster stated speeds, and more robust security features. However, the NOW Broadband Hub does offer more Ethernet ports for wired connections, which could be beneficial for users who prefer to connect multiple devices directly to the router.

Both hubs come with the necessary equipment for setup, including power adapters, ADSL cables, and microfilters. They also both include setup guides to help you get your internet connection up and running quickly.

When choosing between these options, consider your specific needs. If you require faster Wi-Fi speeds and have devices that can take advantage of the 5GHz band, the NOW TV Hub 2 might be the better choice. On the other hand, if you need more Ethernet ports for wired connections, the NOW Broadband Hub could be more suitable.

What Are the Technical Specifications of NOW Broadband Equipment

Other Now Broadband useful information

  • Name: Now TV Broadband
  • Parent company: Sky Limited
  • Operated in Regions: UK
  • Plans offer: TV and Broadband
  • IPv6 Support: No
  • Ofcom Code of Practice: Yes
  • Relocation Support: Yes
  • ISPA Member: Corporate
  • Customer Service Number: Freephone numbers 0800 and 0808
  • Customer reviews: 13000+ Trustpilot

What other services you can get from NOW TV home broadband offering?

Sky Sports packages / channels Yes
BT Sports / BT Sports app No
TV channels Yes, you can by using NOW TV Smart box
Fibre optic broadband service Yes
ADSL broadband service Yes
Mobile phone deals and packages No
Call package options Yes
International calls No

Frequently Asked Questions About NOW Broadband

NOW Broadband primarily offers 24-month contracts. These lengthy contracts often come with better rates and may include special broadband deals for new customers.

Yes, NOW Broadband requires an active UK landline. Line rental is typically included in the package price.

In most cases, yes. When switching providers, NOW Broadband can usually transfer your existing UK landline number.

Currently, NOW Broadband often waives activation fees and delivery charges for new customers on 24-month contracts. Always check the current broadband deals for the most up-to-date information on setup costs.

NOW Broadband offers a range of speeds, including ultrafast options in some areas. However, the available speeds may not match the highest offerings from some competitors who provide mobile broadband or full fibre services.

Yes, you can switch to NOW Broadband at any time. However, if you're still within your current contract, you may face early termination fees from your current provider. It's important to check these potential costs before deciding if it's the right time to switch.

Like most providers, NOW Broadband may implement annual price increases. They typically notify customers in advance, and if the increase is above a certain threshold, you may have the right to exit your contract without penalty.

Yes, NOW often provides broadband deals that can be bundled with their NOW TV passes, offering flexibility in TV content without requiring a lengthy TV contract.

Generally, yes. NOW Broadband usually allows customers to upgrade to a faster internet speed or a better rate plan during their contract. Downgrading, however, may incur fees.

Currently, NOW Broadband focuses on home broadband solutions and does not offer mobile broadband options or mobile phone contracts.

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Page last updated on: 13/07/2024

Page reviewed by: Shay Ramani

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