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What is a 24-Month Broadband Deal?

A 24-month broadband deal is a contract between you and an internet service provider (ISP) that lasts for two years. During this period, you agree to pay a fixed monthly price for your home broadband service, and in return, the provider commits to supplying you with internet access at the agreed-upon speeds. 24-month contracts are among the most common broadband deals available in the UK, offering a balance of cost savings and long-term stability.

When signing up for a 24-month broadband deal, it's essential to review the terms and conditions carefully. These will outline important details such as the monthly price, installation fees, equipment costs, and any applicable early termination fees. Understanding these terms can help you avoid unexpected charges and ensure you're getting the best value for your money.

What is a 24-Month Broadband Deal

Why Choose a 24-Month Contract?

There are several compelling reasons to choose a 24-month broadband deal:

  1. Long-term cost savings: ISPs often offer discounts and incentives for customers who commit to longer contracts. By signing up for a 24-month deal, you can take advantage of these lower prices and enjoy significant savings over the life of the contract.
  2. Stability and predictability: With a 24-month contract, your monthly broadband costs will remain the same for two years, making it easier to budget and plan your expenses. You won't have to worry about unexpected price rises or the need to renegotiate your contract frequently.
  3. Avoiding frequent contract renewals: Choosing a 24-month deal means you won't have to go through the process of researching and signing up for a new contract every year. This can save you time and hassle, especially if you're happy with your current provider and service.

Did you know: 24-month contracts often offer the lowest monthly rates, but calculate the total cost over the full term to ensure it's truly the best value.

What Types of Broadband Are Available on 24-Month Contracts?

Full Fibre (FTTP) Broadband

Full Fibre, or Fibre-to-the-Premises (FTTP), is the fastest and most reliable type of broadband available. With FTTP, fibre optic cables run directly from the exchange to your home, providing a dedicated, high-speed connection. This technology can deliver average speeds of 100 Mbps to 1 Gbps (1000 Mbps), making it ideal for households with heavy internet usage, such as those with multiple users streaming, gaming, or working from home simultaneously.

The availability of FTTP is growing rapidly across the UK, with providers like BT, Virgin Media, and Hyperoptic expanding their full fibre networks. However, coverage is still limited compared to other broadband types, so it's important to check availability in your area before committing to a 24-month FTTP deal.

Fibre-to-the-Cabinet (FTTC) Broadband

Fibre-to-the-Cabinet (FTTC) is a more widely available type of fibre broadband. With FTTC, fibre optic cables run from the exchange to your local street cabinet, and then copper wires carry the connection from the cabinet to your home. While not as fast as FTTP, FTTC still offers significant speed improvements over traditional ADSL broadband, with average speeds ranging from 30 Mbps to 70 Mbps.

FTTC is a popular choice for households with multiple users or those who frequently stream HD content, play online games, or work from home. It offers a good balance of speed, reliability, and affordability, making it a solid option for a 24-month broadband contract.

ADSL Broadband

ADSL (Asymmetric Digital Subscriber Line) is the most widely available type of broadband in the UK. It uses your existing phone line to deliver internet, with average speeds of around 10-11 Mbps. While slower than fibre broadband, ADSL can still be a suitable choice for light internet users or small households with basic needs such as web browsing, email, and social media.

One advantage of ADSL is that it's often the cheapest type of broadband available, making it an attractive option for those on a tight budget. However, it's important to keep in mind that ADSL speeds can vary depending on factors such as your distance from the exchange and the quality of your phone line.

Cable Broadband

Cable broadband is a high-speed internet service delivered via coaxial cables, the same infrastructure used for cable TV. In the UK, the primary cable broadband provider is Virgin Media, offering average speeds ranging from 54 Mbps to 1 Gbps. Cable broadband is known for its fast and reliable connections, making it a great choice for households with high internet usage or those who frequently stream 4K content or play online games.

One drawback of cable broadband is that its availability is limited compared to ADSL and FTTC, as it requires a specific cable network infrastructure. However, if you're lucky enough to live in an area served by Virgin Media, a 24-month cable broadband deal can provide excellent value for money and a superior internet experience.

Remember: Full fibre (FTTP) offers the fastest and most reliable connection, but check availability in your area as it's not yet universally accessible.

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What Factors Should I Consider When Choosing a 24-Month Broadband Deal?

Speed Requirements

One of the most critical factors to consider when choosing a 24-month broadband deal is the speed you need to support your household's internet usage. To determine the right speed for your needs, consider:

  • The number of people in your household
  • The devices you use (e.g., smartphones, laptops, tablets, smart TVs)
  • Your online activities (e.g., browsing, streaming, gaming, video conferencing)

Tip: Look beyond speed and price. Consider factors like customer service ratings, equipment provided, and any usage limits or fair use policies.

What Factors Should I Consider When Choosing a 24-Month Broadband Deal

As a general rule, the more people and devices using your connection and the more bandwidth-intensive your activities, the higher the speed you'll need. Here's a rough guide:

  • 1-2 people with light usage: 10-30 Mbps
  • 3-4 people with moderate usage: 30-60 Mbps
  • 5+ people with heavy usage: 60+ Mbps

When comparing 24-month broadband deals, look at the average speeds offered by different providers and packages. Keep in mind that the actual speeds you experience may vary depending on factors such as your location, network congestion, and the time of day.

Data Allowance

Another important consideration is your broadband plan's data allowance. This refers to the amount of data you can use each month without incurring additional charges or having your speed throttled. For most households, an unlimited data plan is the best option, as it provides peace of mind and eliminates the risk of exceeding your allowance.

However, it's essential to be aware of fair usage policies, which some providers implement to ensure that all customers have access to a high-quality service. These policies may limit certain activities, such as peer-to-peer file sharing, during peak hours or after a certain data threshold is reached. Be sure to read the fine print and understand any fair usage policies before committing to a 24-month broadband deal.

Bundle Options

Many providers offer the option to bundle your broadband with other services, such as TV and home phone, in a single 24-month contract. Bundling can offer several advantages:

  • Convenience: Having all your services with one provider can simplify billing and customer support.
  • Cost savings: Providers often offer discounts for bundling services, so you may be able to save money compared to purchasing them separately.
  • Customisation: Bundling allows you to create a package that meets your specific needs and preferences, such as choosing your favourite TV channels or phone features.

When considering bundle options, look for packages that offer the best value for your needs. Popular bundle combinations include:

  • Broadband + TV (e.g., Sky Sports, BT Sport, Virgin Media TV)
  • Broadband + Phone (e.g., unlimited calls, international calling plans)
  • Broadband + TV + Phone (e.g., complete home entertainment and communication packages)

Hidden Costs and Fees

When comparing 24-month broadband deals, it's crucial to look beyond the headline monthly price and consider any hidden costs or fees. These may include:

  • Installation fees: Some providers charge a one-time fee for setting up your broadband service, which can range from £10 to £100 or more.
  • Equipment costs: While many providers include a Wi-Fi router for free, others may charge a small fee or require you to purchase your own router.
  • Delivery fees: If your provider needs to send you equipment, there may be a small charge for delivery.
  • Early termination fees: If you need to cancel your 24-month contract before it ends, you may be charged an early termination fee, which can be a significant portion of your remaining contract value.

Be sure to carefully review the terms and conditions of any 24-month broadband deal you're considering, and factor in these additional costs when calculating the total price of the contract.

Customer Support and Service Quality

When committing to a 24-month broadband deal, it's essential to choose a provider with a reputation for reliable customer support and high service quality. Good customer support can make a big difference if you encounter any issues with your broadband service, such as technical problems, billing queries, or the need to upgrade or cancel your contract.

To evaluate a provider's customer support and service quality, look for:

  • Customer reviews: Read reviews from current and past customers to get an idea of their experiences with the provider's customer service and overall reliability.
  • Support channels: Check what support channels the provider offers, such as phone, email, live chat, or social media, and whether they have a comprehensive online help centre or FAQ section.
  • Response times: Look for information on the provider's average response times for different support channels, and whether they offer any guarantees or SLAs for customer service.
  • Complaint handling: Check the provider's process for handling complaints and escalations, and whether they have a clear and fair complaints policy.

By choosing a provider with strong customer support and service quality, you can ensure a smoother and more satisfactory experience throughout your 24-month broadband contract.

How Can I Research Broadband Providers?

Using Comparison Tools and Websites

One of the easiest ways to research broadband providers and find the best 24-month deals is to use comparison tools and websites. These platforms allow you to enter your postcode and compare the available deals from multiple providers in your area, filtering the results based on factors such as speed, price, and contract length.

When using a comparison site, look for one that:

  • Includes a wide range of providers and deals, so you can get a comprehensive overview of the market
  • Allows you to filter and sort the results based on your specific needs and preferences
  • Provides clear and accurate information on each deal's features, prices, and terms
  • Offers impartial and unbiased comparisons, without favouring any particular provider or deal
How Can I Research Broadband Providers

Reading Reviews and Customer Feedback

Another valuable way to research broadband providers is to read reviews and customer feedback from current and past customers. This can give you insight into the real-world experiences of people who have used the provider's services, including their satisfaction with factors such as speed, reliability, customer support, and value for money.

When looking for reviews and feedback, try to:

  • Find reviews from trusted and impartial sources, such as consumer review websites, broadband forums, or independent comparison sites
  • Look for a mix of positive and negative reviews to get a balanced perspective on the provider's strengths and weaknesses
  • Pay attention to reviews that mention specific aspects that are important to you, such as customer service, technical performance, or ease of setup
  • Check the dates of the reviews to ensure they are recent and relevant to the provider's current services and policies

Which Are the Top Providers for 24-Month Broadband Deals?

Overview of Major Providers

The UK broadband market is dominated by a handful of major providers, each offering a range of 24-month broadband deals with different speeds, prices, and features. Some of the top providers include:

  1. BT: The UK's largest broadband provider, BT offers a range of 24-month deals with average speeds from 10 Mbps to 900 Mbps. BT is known for its wide availability, reliable service, and extras like free public Wi-Fi and online security.
  2. Virgin Media: A leading provider of cable broadband, Virgin Media offers 24-month deals with average speeds from 54 Mbps to 1 Gbps. Virgin Media is known for its superfast broadband speeds, TV bundle options, and superior service quality.
  3. Sky: A major provider of broadband and TV services, Sky offers 24-month deals with average speeds from 11 Mbps to 145 Mbps. Sky is known for its strong customer service, attractive TV bundles, and value-added features like Wi-Fi boosters.
  4. TalkTalk: A budget-friendly provider, TalkTalk offers 24-month deals with average speeds from 11 Mbps to 145 Mbps. TalkTalk is known for its affordable prices, flexible contract options, and reward schemes for loyal customers.
  5. Vodafone: Vodafone offers competitive 24-month broadband deals in the UK, with speeds ranging from 35 Mbps to 900 Mbps. Known for competitive pricing, Vodafone includes extras like landline calls and discounts for mobile customers.

When comparing 24-month deals from these major providers, consider factors such as the average speeds available in your area, the monthly price and setup costs, the bundle options and extra features, and the provider's reputation for customer service and reliability.

Smaller and Regional Providers

In addition to the major providers, there are also many smaller and regional providers offering 24-month broadband deals. These providers often focus on specific geographic areas or niche markets, and may offer unique features or specialised services. Some notable examples include:

  1. Hyperoptic: A full fibre provider offering 24-month deals with average speeds up to 1 Gbps in select locations across the UK. Hyperoptic is known for its ultrafast speeds, symmetrical upload and download rates, and competitive pricing.
  2. Community Fibre: A London-based full fibre provider offering 24-month deals with average speeds up to 1 Gbps. Community Fibre is known for its fast and reliable service, local focus, and commitment to digital inclusion.
  3. Regional providers: Many smaller providers operate in specific regions or cities, such as Gigaclear (rural areas), KCOM (Hull), and CityFibre (various cities). These providers often offer specialised services or local expertise that may not be available from the major providers.

When considering a smaller or regional provider for your 24-month broadband deal, be sure to research their coverage, speeds, and reputation in your specific area. While they may not have the same brand recognition as the major providers, they can often offer competitive prices, personalised service, and unique features that may be a better fit for your needs.

Did you know: Smaller, regional providers might offer competitive deals or unique services in your area. Don't overlook these when comparing options.

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What Are the Pros and Cons of 24-Month Broadband Deals?

Advantages

24-month broadband deals offer several key advantages:

  1. Cost-effectiveness: Providers often offer significant discounts and incentives for customers who commit to a 24-month contract, making these deals more cost-effective in the long run compared to shorter contracts or rolling monthly plans.
  2. Stability and predictability: With a 24-month deal, your monthly price and service terms are locked in for two years, giving you peace of mind and making it easier to budget your expenses.
  3. Access to the latest technology: Many providers offer their fastest speeds and newest equipment exclusively on 24-month contracts, so choosing a longer deal can ensure you have access to the latest broadband technology.

Disadvantages

However, there are also some potential disadvantages to consider:

  1. Long-term commitment: A 24-month contract is a significant commitment, and if your circumstances change (e.g., moving house, financial difficulties), you may find it challenging to cancel or modify your contract without incurring penalties.
  2. Early termination fees: If you need to cancel your 24-month contract before it ends, you'll likely face early termination fees, which can be a substantial portion of your remaining contract value.
  3. Potential for price increases: While your base monthly price is typically fixed for the duration of a 24-month contract, some providers may include clauses allowing for mid-contract price increases based on inflation or other factors.

Before committing to a 24-month broadband deal, carefully weigh these pros and cons in light of your specific needs and circumstances. If you value cost savings and stability and are confident you'll need broadband for the next two years, a 24-month deal may be the best choice. However, if you need more flexibility or are uncertain about your long-term plans, a shorter contract or rolling monthly plan may be a better fit.

Tip: If you're concerned about potential price increases, look for providers offering fixed-price guarantees for the duration of the contract.

How Can I Get the Best 24-Month Broadband Deal

How Can I Get the Best 24-Month Broadband Deal?

Timing Your Purchase

One way to get the best 24-month broadband deal is to time your purchase strategically. Providers often run promotions and special offers during certain times of the year, such as Black Friday, Cyber Monday, or the back-to-school season. By waiting for one of these promotional periods, you may be able to secure a better deal or additional perks like free installation, discounted equipment, or bill credits.

Another timing consideration is the end of your current contract. If you're nearing the end of your existing broadband deal, start researching new 24-month deals a few weeks in advance. This will give you time to compare different providers and packages (including tv packages), and to take advantage of any "new customer" offers that may be available.

Negotiating with Providers

Another great way for getting the 24-month best broadband deal is to negotiate with providers. If you're an existing customer of a provider and are considering renewing your contract, contact their customer retention department and ask about any available deals or discounts or to consider upfront costs. Providers are often willing to offer better terms to keep existing customers, especially if you've been with them for a while or have multiple services (e.g., broadband, TV, mobile) with them.

If you're a new customer, you can still try to negotiate with providers by leveraging competitor offers. Research the deals available from other providers in your area, and use this information to ask for a price match or additional incentives from your preferred provider. While not all providers will negotiate on their advertised deals, it's always worth asking, as you may be able to secure a better offer or additional perks.

What Impact Will Inflation Have on My 24-Month Broadband Contract?

Inflation can have a significant impact on the cost of your 24-month broadband contract, as many providers include clauses in their contracts that allow for annual price increases based on the Consumer Price Index (CPI) or other inflation measures.

The CPI is a measure of the average change in prices over time for a basket of consumer goods and services, including broadband and telecommunications services. Providers often use the CPI as a benchmark for determining price increases, as it reflects the general cost of living and operating expenses.

In recent years, broadband price increases have typically ranged from 3% to 5% annually and comes in affect around April which increases monthly subscription and total cost of home broadband, depending on the provider and the specific terms of the contract. For example, a contract might specify that prices will increase by CPI plus an additional percentage point each year.

To understand how inflation may affect your 24-month broadband contract, be sure to carefully review the terms and conditions before signing up. Look for any clauses related to annual price increases, and consider the potential impact of these increases on your monthly bills over the life of the contract.

If you're concerned about the impact of inflation on your broadband costs, consider the following tips:

  1. Choose a provider with fixed prices: Some providers offer 24-month contracts with fixed prices that don't increase during the contract term. While these deals may have slightly higher monthly costs upfront, they can provide greater predictability and protection against inflation.
  2. Negotiate with your provider: If you're nearing the end of your contract and facing a price increase, try negotiating with your provider for a better deal. They may be willing to offer a discount or waive the price increase to keep you as a customer.
  3. Shop around for new deals: If you're not happy with your provider's price increases, consider shopping around for new 24-month deals from other providers. You may be able to find a better offer that locks in your price for the duration of the contract.
  4. Consider shorter contracts or rolling plans: If you're concerned about long-term price increases, consider opting for a shorter 12-month contract or a rolling monthly plan instead. While these options may have higher monthly costs, they provide greater flexibility to switch providers or renegotiate your deal if prices increase.

Remember: Review the contract's terms regarding price increases. Some providers tie increases to inflation rates, which could significantly impact your bills over two years.

What Broadband Speed Is Best for My Home?

The best broadband speed for your home will depend on a variety of factors, including:

  1. Number of users: The more people using your broadband connection, the higher the speed you'll need to ensure everyone can access the internet without experiencing slowdowns or buffering.
  2. Online activities: The types of online activities you and your household engage in will also impact your speed requirements. Basic web browsing and email can be handled by slower internet speeds, while streaming HD video, online gaming, and video conferencing require faster speeds for optimal performance.
  3. Number of connected devices: The more devices you have connected to your broadband network (e.g., smartphones, tablets, smart TVs, gaming consoles), the more bandwidth you'll need to support them all.
  4. Size of your home: Larger homes may benefit from superfast speeds to ensure strong Wi-Fi coverage throughout the property.
  5. Telephone exchange: The speed you experience will fluctuate based on your proximity to the closest telephone exchange.

As a general guide, here are some recommended broadband speeds based on different household needs:

  • 1-2 users with basic needs (browsing, email): 10-25 Mbps
  • 1-2 users with moderate needs (streaming, social media): 25-50 Mbps
  • 3-4 users with moderate needs: 50-100 Mbps
  • 3-4 users with heavy needs (gaming, 4K streaming): 100-200 Mbps
  • 5+ users with heavy needs: 200+ Mbps
What Broadband Speed Is Best for My Home

To find the best broadband speed for your home, consider using an online speed checker tool to test your current connection and get personalised recommendations based on your household's needs. You can also consult with broadband providers directly to discuss your requirements and get advice on the optimal speed tier for your situation.

When comparing 24-month broadband deals, be sure to look at the average download and upload speeds offered by each plan, as well as any speed guarantees or minimum speed policies. Keep in mind that the actual speeds you experience may vary based on factors like your location, network congestion, and the quality of your home's wiring.

Frequently Asked Questions about 24-Month Broadband Deals

24-month broadband plans typically offer lower monthly prices and better value compared to shorter contracts, such as 12-month or 18-month deals. This is because providers are willing to offer discounts and incentives to customers who commit to a longer contract term, as it provides them with a stable, predictable income stream.

However, shorter contracts may be a better fit for some customers, particularly those who value flexibility or are unsure about their long-term broadband needs. 12-month or 18-month contracts can provide a balance between cost savings and commitment, while rolling monthly plans offer the most flexibility but typically come with higher prices.

Ultimately, the right contract length for you will depend on your specific needs and circumstances. Consider factors such as your budget, your long-term plans, and your willingness to commit to a provider when deciding between a 24-month deal and a shorter contract.

The ability to change your broadband speed during a 24-month contract varies by provider and plan. Some providers may allow you to upgrade to a faster speed tier for an additional monthly fee, while others may require you to start a new contract at the higher speed.

If you're considering a 24-month deal but think you may need to adjust your speed in the future, check the provider's policies on mid-contract speed changes. Look for plans that offer flexibility to upgrade or downgrade your speed without penalties, or consider a shorter contract term that will allow you to reassess your speed needs more frequently.

If you need to move house during your 24-month broadband contract, you have a few options:

  1. Transfer your service: Many providers allow you to transfer your broadband service to your new address, as long as they offer coverage there. You may need to pay a moving fee or sign a new contract, but this can be a convenient way to maintain your service and avoid early termination fees.
  2. Cancel your contract: If your provider doesn't offer service at your new address, you may need to cancel your contract. In this case, you'll likely be charged an early termination fee, which can be a significant portion of your remaining contract value. However, some providers may waive or reduce these fees if you're moving to an area they don't cover.
  3. Negotiate with your provider: If you're moving to an area with different broadband options, you may be able to negotiate with your provider to cancel your contract without penalties. For example, if you're moving to a location with much slower speeds or limited coverage, your provider may be willing to release you from your contract as a goodwill gesture.

Before committing to a 24-month broadband deal, consider your long-term living situation and the likelihood of moving during the contract term. If you anticipate a move, look for providers with clear and fair moving policies, or consider a shorter contract or rolling monthly plan for more flexibility.

When comparing 24-month broadband contracts, consider the following key factors:

  1. Average download and upload speeds: Consider the average speeds you need for your household based on your internet usage habits and the number of connected devices. Look for plans that offer speeds that meet or exceed your requirements, and check the provider's speed guarantees or minimum speed policies.
  2. Monthly price and setup fees: Compare the monthly prices and setup fees of different plans, taking into account any discounts, promotions, or bundles that may be available. Look for plans that offer good value for money based on the speeds, data allowances, and features included.
  3. Contract terms and early termination fees: Carefully review the contract terms, including the length of the contract, any price increases or changes that may occur during the term, and the fees for cancelling the contract early. Look for plans with clear and fair terms that align with your needs and budget.
  4. Equipment and installation: Consider the type of equipment (e.g., router, modem) included with the plan, and whether there are any fees for equipment purchase, rental, or delivery. Check the provider's policies on installation, including any fees, scheduling requirements, or self-installation options.
  5. Customer service and support: Research the provider's reputation for customer service and support, including factors such as average wait times, support channels, and customer satisfaction ratings. Look for plans from providers with a track record of responsive, helpful, and fair customer service.
  6. Additional features and benefits: Compare any additional features or benefits offered by different plans, such as parental controls, online security tools, public Wi-Fi access, or loyalty rewards. Look for plans that offer features that are valuable and relevant to your needs.

Choosing the right 24-month broadband provider can be a complex decision, given the wide range of options and factors to consider. To help ensure you're making the best choice for your needs, consider the following steps:

  1. Assess your needs: Start by clearly defining your broadband needs and priorities, including factors like speed, data usage, budget, and any additional services (like TV or phone) you may want. This will help you focus your search on providers and plans that are a good fit for your requirements.
  2. Research providers: Use comparison websites and online reviews to research the providers offering 24-month broadband deals in your area. Look for information on each provider's speeds, prices, contract terms, customer service, and overall reputation.
  3. Check availability: Use each provider's online availability checker or postcode search to confirm which specific plans and speeds are available at your address. This will help you avoid disappointment and ensure you're only comparing plans you can actually sign up for.
  4. Compare plans: Use a comparison website or spreadsheet to compare the key details of each available plan side-by-side, including factors like speed, price, contract length, setup fees, and equipment costs. This will help you identify the plans that offer the best value and features for your needs.
  5. Read the fine print: Before signing up for a plan, carefully read the full terms and conditions to ensure you understand all the costs, fees, and requirements involved. Pay particular attention to any early termination fees, acceptable use policies, or speed limitations that may apply.
  6. Consider customer reviews: Look for customer reviews and ratings of each provider and plan you're considering, paying attention to feedback on factors like speed, reliability, customer service, and overall satisfaction. While individual reviews should be taken with a grain of salt, a consistent pattern of positive or negative feedback can be a useful indicator of a provider's quality.
  7. Contact providers directly: If you have any questions or concerns that aren't addressed by a provider's website or FAQ, consider contacting their customer service team directly via phone, email, or live chat. This can be a good way to gauge the provider's responsiveness and helpfulness, and to get clarification on any aspects of their service.

When choosing a 24-month broadband deal, you may also consider mobile broadband as an alternative to traditional landline broadband. Mobile broadband uses 4G or 5G mobile networks to provide internet access, offering greater flexibility and portability. However, landline broadband typically offers faster speeds, lower latency, and more reliable connections. Additionally, most landline broadband providers require a credit check to assess your creditworthiness before approving your contract, while mobile broadband plans often have no credit check requirements. Consider your needs and preferences when deciding between mobile and landline broadband.

Page last updated on: 26/06/2024

Page reviewed by: Brijesh Patel

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