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Truespeed

Truespeed is all about allowing rural communities to access fast broadband but does the company meet its aims and what speeds can you expect if you decide to sign up? This Truespeed broadband review will help you to decide if it might be a good choice for you.

The Truespeed Aim

Truespeed is a specialist in bringing fast internet connections to rural locations across England's South Western areas. It was founded after the company owners became tired of the low standards of internet available in rural and more isolated communities.

People in the South West have long-been subject to frequent service drops and speeds that frustrate even the most laidback of citizens. Truespeed guarantees speeds and often exceeds them with the aim of banishing buffering and delivering rural communities a service they can rely on.

The Truespeed Aim

Fibre to the Premises (FTTP)

Truespeed uses FTTP technology to deliver dedicated connections straight to homes, removing the need to share the connection with other users. It is unusual in that the service is delivered completely using fibre optic connections.

What Packages Does Truespeed Offer and How Do They Compare?

Truespeed offers a range of broadband packages designed to suit various needs and budgets. Here's a comprehensive breakdown of their offerings:

12-Month Contract Options:

Truespeed150

  • Speed: 150 Mbps upload and download
  • Introductory price: £25/month for 12 months
  • Standard price: £45/month
  • Fixed price promise for 12 months

Truespeed300

  • Speed: 300 Mbps upload and download
  • Introductory price: £29/month for 12 months
  • Standard price: £55/month
  • Fixed price promise for 12 months

Truespeed600 (Most Popular)

  • Speed: 600 Mbps upload and download
  • Introductory price: £32/month for 12 months
  • Standard price: £65/month
  • Fixed price promise for 12 months

Truespeed900

  • Speed: 900 Mbps upload and download
  • Introductory price: £39/month for 12 months
  • Standard price: £75/month
  • Fixed price promise for 12 months
What Packages Does Truespeed Offer and How Do They Compare

No-Contract Options:

Truespeed also offers no-contract versions of all their packages, renewing monthly at the standard price:

  • Truespeed150: £45/month
  • Truespeed300: £55/month
  • Truespeed600: £65/month
  • Truespeed900: £75/month

Pricing correct as of 04/07/2024

All packages come with guaranteed upload and download speeds, free installation of a brand new full-fibre line, free servicing and repairs, and local customer service.

The 12-month contracts offer significant savings with introductory prices, while the no-contract options provide flexibility for those who prefer not to commit long-term. The "Most Popular" Truespeed600 package offers a balance of high speed and value, making it a favourite among customers.

Contract Lengths and Fees

If you have chosen to compare broadband providers, you will have found that many ask you to sign up for at least 18 months or 24 months to get the best deals. Truespeed doesn't do this, however, and all of its contracts cover just 12 months. There are also no installation fees or upfront costs attached to signing up.

The shorter contracts mean that you don't have to commit yourself to long periods but using our broadband price comparison services will reveal that you will need to pay a little more for this privilege. You will not find the cheapest prices here but you have to remember that this is primarily a specialist service trying to fill a gap for more isolated communities in the South West.

Truespeed guarantees speeds and so, if you are in its coverage area, you may want to consider this service and add it to your list when you compare broadband providers.

Speeds

As the names of its packages suggest, Truespeed aims to deliver fast speeds with all its deals. These include 80, 150, 350, 500, and 900Mbps. Whilst these are similar speeds to those offered by many firms, unlike with many providers, these are upload and download speeds. Often you will find that the upload speeds you will get will be slower but Truespeed guarantees both its up and down speeds.

The Truespeed 80 is the most basic package and, whilst it can deal with streaming, will not be one for larger homes who will probably need a quicker package. Thankfully, there are plenty of other options available.

It is also worth noting that the guaranteed minimum speeds offered by Truespeed are also reportedly often exceeded. This is thanks to the fact that the company owns the network.

Another thing to note is that the company offers flexible package choices for businesses, making Truespeed a viable choice for both businesses and private homes.

One more key point about Truespeed is that it guarantees minimum speeds rather than offering its customers maximums as many providers do. This guarantee offers customers confidence in a base level of service rather than leaving them simply hoping to hit some lofty heights.

Coverage

Truespeed is based in the South West and has large hubs in the Bristol area. The expansion of the company is relatively slow compared to many other broadband providers and some Truespeed broadband reviews report it taking 18 months to get the service in an area.

If you want to find out if you can access Truespeed, then the company website does have a coverage checker. If you are not within the coverage area, there is the chance to become what the company calls a Truespeed Champion. You can contact the firm's Engagement Team and work with Truespeed with an intention of bringing the services to your community.

Coverage

Fair Usage Policy

When browsing broadband reviews, you will notice that many providers impose what are known as fair usage policies on their customers. You will find from Truespeed broadband reviews that this company does not do that, however. It doesn't impose this sort of policy, manage traffic or limit data.

What Truespeed does say is that it could contact you if there is a feeling that your usage levels are having an impact on other users. This is very unlikely, however, unless you choose to download literally thousands and thousands of video hours or never sleep because you're gaming!

Routers

If you sign up to Truespeed, you will get a free router, as is the case with all broadband providers. These are sound when it comes to basic capabilities but Truespeed broadbands reviews have highlighted one major issue. This is the fact that it is locked down and there is no app or webpage management to manage the interface. Even if you want to change your password, you will need to call or email the company with a password change request.

The good thing about the routers is that the network is provided to you directly and is not distributed by third parties. This should mean fewer drop outs with Truespeed broadband.

Home Telephone

You will get a free landline with Truespeed but you then decide if you want to use the service to make calls. If you do, there are call packages available. These range from unlimited weekend and evening calls to UK numbers to a cover-all UK anytime deal. You can also sign up for packages focused upon allowing you to call international and mobile numbers.

Television

Television

Unlike some broadband providers, Truespeed does not offer TV package bolt-ons. Its speeds do, however, make streaming simple and so you are free to use services such as Prime Video and Netflix.

Customer Support

The Truespeed customer support team has a base in Bath and there is a direct telephone line available. Just be aware that its technical specialists have more limited hours of service than the general customer services staff.

Another thing to note about Truespeed is the way in which the company aims to engage with its communities. This is a major part of its business model and means that when they bring their service to area, they offer community hubs and schools in the area free internet.

Installation

Installation is free but it can be more disruptive than with some other providers. This takes into account that if you don't have coverage in your area, you will have to have at least 30 per cent of your community signing up before they will provide the service.

When it comes to the installation in your home, Truespeed will connect the fibre cables straight into your property and will discuss with you how best this can be achieved.

Pros and Cons of Truespeed

Pros

  • Offers fast fibre speeds to rural areas
  • No fair usage policy or data limits
  • 12-month contracts as standard
  • Guaranteed minimum speeds are often exceeded

Cons

  • Only covers the South West of England
  • Users cannot manage the routers
  • More expensive than many broadband providers
  • Installation can be disruptive

How Does Truespeed's Fibre Connectivity Compare to Traditional Copper Networks?

Truespeed's full fibre connectivity offers a significant upgrade over traditional copper networks commonly used in the United Kingdom. This advanced infrastructure provides several key benefits:

  1. Faster Speeds: Truespeed's fibre-to-the-premises (FTTP) technology delivers speeds up to 900 Mbps, far surpassing the average UK broadband speed of 64 Mbps (Ofcom, 2023).
  2. Reliability: Unlike copper networks, fibre optic cables are less susceptible to interference and weather-related issues, resulting in a more stable connection.
  3. Future-Proofing: Fibre networks can be easily upgraded to handle even faster speeds as technology evolves, ensuring longevity for busy households.

According to recent studies, fibre connections experience 70% fewer outages compared to copper networks, making them ideal for remote work, online gaming, and streaming in 4K quality.

How Does Truespeed's Fibre Connectivity Compare to Traditional Copper Networks

What Makes Truespeed's Free Installation Offer Stand Out for New Customers?

Truespeed's free installation offer is a game-changer for new customers in the South West of England. Here's why it's noteworthy:

  1. Cost Savings: With installation fees often ranging from £50 to £150 with other providers, Truespeed's free setup represents significant savings.
  2. Comprehensive Service: The free installation includes all necessary equipment and labour, ensuring a hassle-free experience for new customers.
  3. Community Focus: Truespeed's commitment to free installation aligns with their mission to improve connectivity in underserved rural areas.

Recent data shows that 87% of Truespeed customers rated their installation experience as "excellent" or "very good" on Trustpilot, highlighting the effectiveness of this approach.

How Does Truespeed Cater to the Needs of Online Gamers?

Truespeed has tailored its services to meet the demanding requirements of online gamers:

  1. Low Latency: With average ping rates under 20ms, Truespeed's network minimises lag in fast-paced games.
  2. Symmetrical Speeds: Upload speeds match download speeds, crucial for game streaming and hosting multiplayer sessions.
  3. Unlimited Data: No fair usage policies or data caps mean gamers can download and play without restrictions.

Tips for optimising your Truespeed connection for gaming:

  • Use a wired Ethernet connection for the most stable experience
  • Set up Quality of Service (QoS) on your router to prioritise gaming traffic
  • Regularly update your gaming devices and router firmware for best performance

How Can You Use Free Price Compare's Postcode Checker to Find Truespeed Availability?

Free Price Compare's postcode checker is an invaluable tool for discovering if Truespeed's lightning-fast fibre broadband is available in your area. Here's how to make the most of this feature:

  1. Postcode Precision: Enter your full postcode into the checker for the most accurate results. This postcode-level detail ensures you get information specific to your exact location.
  2. Instant Results: Within seconds, the postcode checker will reveal whether Truespeed services are available at your address.
  3. Alternative Options: If Truespeed isn't available in your postcode area, the checker will display other broadband providers servicing your location.
  4. Speed Comparisons: For each available provider, including Truespeed when applicable, you'll see the maximum speeds offered in your postcode.
  5. Deal Details: The postcode checker not only confirms availability but also displays current deals and packages specific to your area.
How Can You Use Free Price Compare's Postcode Checker to Find Truespeed Availability

Tips for using the postcode checker effectively:

  • Double-check your postcode entry for accuracy
  • Compare multiple providers available in your postcode area
  • Consider both speed and price when evaluating options for your postcode

Frequently Asked Questions About Truespeed

Truespeed currently focuses on providing service to the South West of England, including areas around Bristol, Bath, and rural Somerset. They're actively expanding their network, with plans to cover more of the region in the coming years.

Truespeed offers packages ranging from 80 Mbps to 900 Mbps, with guaranteed minimum speeds. Many customers report consistently achieving or exceeding these advertised speeds.

While Truespeed's pricing may be slightly higher than some national providers, they offer competitive rates for the level of service provided, especially considering their focus on rural areas and free installation.

Truespeed provides a free router with their service, which is optimised for their network. While it's possible to use your own router, it's generally recommended to use the provided equipment for the best performance.

Truespeed frequently runs promotions for new customers, including discounted rates for the first few months of service and free installation. Check their website or contact their sales team for the latest offers.

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Page last updated on: 08/07/2024

Page reviewed by: Shay Ramani

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