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Why Choose TalkTalk TV?

TalkTalk TV offers a range of benefits for customers looking for an affordable and flexible TV service:

  • Diverse content: With TalkTalk TV, you can access a wide range of Freeview channels, as well as popular streaming services like Netflix, Amazon Prime Video, and NOW TV, all through your TalkTalk TV box.
  • Value for money: TalkTalk TV packages are competitively priced, often providing significant savings compared to other TV providers. By bundling your TV service with TalkTalk broadband plan, you can enjoy even greater value for money.
  • Fast broadband speeds: TalkTalk offers a range of fibre broadband packages with speeds up to 900Mbps, ensuring you have a smooth and reliable connection for streaming your favourite TV shows and movies.

Did you know: TalkTalk TV allows you to add and remove streaming services on a month-by-month basis, giving you more flexibility.

Why Choose TalkTalk TV

TalkTalk TV Packages

What TalkTalk TV Packages Are Available?

TalkTalk offers several TV and broadband bundles to suit different needs and budgets:

  • TV and Fibre 35: This package includes over 80 Freeview channels and fibre broadband with average download speeds of 38Mbps, perfect for households with light to moderate internet usage.
  • TV and Fibre 65: With this package, you get over 80 Freeview channels and TalkTalk fibre broadband with average download speeds of 67Mbps, ideal for households with multiple devices and more extensive internet usage.
  • Ultrafast bundles: TalkTalk also offers Ultrafast broadband packages with average speeds up to 900Mbps, which can be combined with a TV package for the ultimate home entertainment experience.

Remember: Bundling your TV with TalkTalk broadband can often lead to significant savings.

Fibre Broadband Benefits for TalkTalk TV Customers

TalkTalk fibre broadband offers numerous benefits for TalkTalk TV customers:

  • Smooth streaming: With faster download speeds, you can enjoy smooth, uninterrupted streaming of your favourite TV shows, movies, and sports events, even during peak times.
  • High-quality video: Fibre broadband enables you to stream content in full HD or 4K Ultra HD (depending on your package), enhancing your viewing experience with crisp, detailed images.
  • Reliable connection: TalkTalk's fibre broadband plans provide a more stable and reliable connection compared to standard broadband, reducing buffering and connection drops.
  • Multiple devices: Fibre broadband allows you to connect multiple devices simultaneously without compromising on performance, so you can stream on your TalkTalk TV box while others in your household browse the web or play online games.

How Do I Choose the Right TalkTalk TV Package?

When choosing a TalkTalk TV package, consider the following factors:

  • Channels: Think about the types of channels and content you and your household enjoy watching, and make sure the package you choose includes your favourite channels.
  • Broadband speed: Consider the number of devices in your household and your internet usage habits, and select a broadband speed that will support your needs.
  • Streaming services: If you want to access Netflix, Amazon Prime Video, or NOW TV through your TalkTalk TV box, make sure to choose a package that supports these services or add them as optional extras.

You can easily add popular streaming services to your TalkTalk TV package for an additional monthly fee:

  • Netflix: Add Netflix to your package and access a vast library of TV shows, movies, and original content.
  • Amazon Prime Video: Enjoy exclusive Prime Originals, popular movies, and TV shows with an Amazon Prime Video subscription.
  • NOW TV: Get access to Sky channels and content without a lengthy contract, including movies and exclusive TV shows with a NOW TV membership.
TalkTalk TV Channels and Features

TalkTalk TV Channels and Features

What Channels Are Available on TalkTalk TV?

TalkTalk TV offers a wide range of channels to cater to different viewing preferences:

  • Freeview channels: All TalkTalk TV packages include over 80 Freeview channels, including popular ones like BBC One, ITV, Channel 4, and Channel 5.
  • Sky channels: While TalkTalk TV doesn't offer Sky channels directly, you can access Sky content through the NOW TV app on your TalkTalk TV box, which offers a range of Sky channels and on-demand content.
  • Sports channels: TalkTalk TV offers flexible sports packages through the NOW TV Sports Membership, giving you access to live sporting events and channels, including Sky Sports channels, TNT Sports, and more.

How Does the TalkTalk TV Box Work?

The TalkTalk TV 4K Box is a state-of-the-art set-top box that allows you to access live TV and on-demand content with ease:

  • 4K Ultra HD: The TalkTalk TV 4K Box supports 4K Ultra HD content, offering stunning picture quality for compatible content and devices.
  • Intuitive interface: With the user-friendly interface, you can easily navigate live TV channels, access on-demand content, and manage your recordings.
  • Live TV recording: The TalkTalk TV 4K Box allows you to record live TV, so you never miss an episode of your favourite shows.

To set up your TalkTalk TV box, simply connect it to your TV using an HDMI cable and follow the on-screen instructions. Once set up, you can access all your channels and streaming services through the TalkTalk TV box interface.

Tip: The TalkTalk TV 4K Box allows you to record up to 4 shows simultaneously while watching a fifth live channel.

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Broadband and Phone Integration

How Do TalkTalk TV and Broadband Bundles Work?

TalkTalk offers a range of broadband speeds to complement their TV packages, ensuring you have a reliable connection for streaming content:

  • Fibre 35: With average download speeds of 38Mbps, this package is suitable for households with light to moderate internet usage.
  • Fibre 65: Enjoy average download speeds of 67Mbps, perfect for households with multiple devices and more extensive internet usage.
  • Ultrafast Fibre: TalkTalk's Ultrafast packages offer speeds up to 900Mbps, ideal for large households with heavy internet usage and 4K streaming.

You can easily add a landline phone service to your TalkTalk TV and broadband package, with various call plans available to suit your needs.

What Are the Benefits of TalkTalk Broadband?

TalkTalk broadband offers several advantages for customers:

  • Fast and reliable speeds: TalkTalk's fibre broadband packages provide fast and consistent speeds, with the Ultrafast packages offering some of the fastest speeds available in the UK.
  • Great value: TalkTalk broadband packages are competitively priced, offering great value for money, especially when bundled with a TV package.
  • Unlimited usage: All TalkTalk broadband packages come with unlimited usage, so you can stream, browse, and download without worrying about data caps.
Broadband and Phone Integration

Customer Service and Support

How Good Is TalkTalk's Customer Service and Support?

TalkTalk offers several ways to get in touch with their customer support team:

  • Phone support: You can call TalkTalk's customer service line for assistance with billing, technical issues, and package enquiries.
  • Online support: TalkTalk's website features a comprehensive Help & Support section, with articles, guides, and FAQs covering a wide range of topics.
  • Community forum: The TalkTalk Community is an online forum where customers can ask questions, share experiences, and get help from other TalkTalk customers and moderators.

According to Ofcom's latest Customer Satisfaction Tracker, TalkTalk's overall customer satisfaction score for broadband services was 79%, which is in line with the industry average.

What Technical Support Does TalkTalk Offer?

TalkTalk provides various technical support resources to help customers resolve issues with their TV and broadband services:

  • Troubleshooting guides: TalkTalk's website offers step-by-step guides for troubleshooting common issues with your TV box, broadband connection, and Wi-Fi.
  • Remote assistance: In some cases, TalkTalk's technical support team can remotely access your TV box or router to diagnose and resolve problems.
  • Service status updates: You can check the current status of TalkTalk services in your area and stay informed about any known issues or maintenance work.

What are the key features of TalkTalk's TV packages?

TalkTalk TV packages offer a range of features to enhance your viewing experience:

  • Freeview channels: All TalkTalk TV packages include over 80 live channels, covering a wide range of genres, including news, entertainment, and children's programming.
  • On-demand content: With TalkTalk TV, you can access a vast library of on-demand content from popular streaming services like BBC iPlayer, ITV Hub, All 4, and more.
  • Flexible streaming service integration: TalkTalk TV allows you to easily add and remove streaming services like Netflix, Amazon Prime Video, and NOW TV from your package on a month-by-month basis.
  • 4K Ultra HD support: The TalkTalk TV 4K Box supports Ultra HD content, offering stunning picture quality for compatible shows and movies.
  • Live TV recording: TalkTalk's TV boxes allow you to record live TV, so you can catch up on your favourite shows at a time that suits you.
  • Multi-room viewing: With TalkTalk's multi-room option, you can watch different channels on multiple TVs in your home simultaneously.

These features, combined with TalkTalk's competitive pricing and flexible packages, make TalkTalk TV an attractive option for customers looking for a comprehensive and affordable TV service.

What is the TalkTalk TV Hub, and how does it work?

The TalkTalk TV Hub is a compact streaming device that allows you to access TalkTalk TV's extensive range of content and features without needing a set-top box. The TV Hub connects to your TV via HDMI and streams content over your broadband connection.

Key features of the TalkTalk TV Hub include:

What is the TalkTalk TV Hub, and how does it work
  • Live TV: Access to over 80 live Freeview channels, including BBC One, ITV, Channel 4, and Channel 5.
  • On-demand content: Stream a wide range of on-demand TV shows and movies from popular services like BBC iPlayer, ITV Hub, and All 4.
  • Streaming service integration: The TV Hub supports popular streaming services like Netflix and Amazon Prime Video, allowing you to access all your entertainment in one place.
  • Voice control: Use the voice control feature on the TV Hub's remote to search for content, control playback, and more.
  • Compact design: The TalkTalk TV Hub's small size makes it easy to set up and use in any room with a TV and broadband connection.

To set up your TalkTalk TV Hub, simply connect it to your TV using the provided HDMI cable, plug in the power adapter, and follow the on-screen instructions to connect to your broadband network. Once set up, you can access all your live TV channels, on-demand content, and streaming services through the TV Hub's user-friendly interface.

Setting Up TalkTalk Fibre Broadband and TV

To set up TalkTalk fibre broadband, you'll need to:

  1. Check availability: Use TalkTalk's postcode checker or Fee Price Compare's postcode checker to check local availability to see which fibre packages are available in your area.
  2. Choose your plan: Select the fibre broadband plan that best suits your needs and budget.
  3. Place your order: Complete the online order process, providing your details and agreeing to the terms and conditions.
  4. Installation: TalkTalk will arrange for an engineer to install your fibre broadband, which may involve a setup fee. The engineer will connect your home to the fibre network and set up your Wi-Fi router.
  5. Activation: Once your fibre broadband is installed, you can connect your devices, including your TalkTalk TV box, to your new broadband connection and start enjoying faster speeds and reliable performance.

With TalkTalk fibre broadband, you can unlock the full potential of your TalkTalk TV service, accessing a wide range of content, including on-demand shows from BBC iPlayer, sky originals, and live sports like Premiership Rugby, UFC, and Major League Baseball. You can also enjoy additional services like Google Play Store and the TalkTalk TV Guide without worrying about buffering or connection issues.

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What broadband speeds can I get with TalkTalk TV bundles?

TalkTalk offers a range of broadband speeds to suit different households and usage requirements. When bundling your TalkTalk TV service with broadband, you can choose from the following options:

  • Fibre 35: With average download speeds of 38Mbps, this package is suitable for small households with 1-2 people and light to moderate internet usage, such as browsing, email, and standard definition streaming.
  • Fibre 65: Offering average download speeds of 67Mbps, this package is ideal for medium-sized households with 2-4 people and more extensive internet usage, including HD streaming and online gaming.
  • Ultrafast Fibre: TalkTalk's Ultrafast packages provide average download speeds up to 900Mbps, perfect for large households with heavy internet usage, 4K streaming, and multiple devices connected simultaneously.

It's important to note that the actual speeds you experience may vary depending on factors such as your location, the time of day, and the number of devices connected to your network. TalkTalk's website offers a speed checker tool to help you determine the speeds available in your area and choose the best package for your needs.

When selecting a TalkTalk TV and broadband bundle, consider your household's size, the number of devices you have, and your typical internet usage habits to ensure you choose a package with sufficient speed and data allowances.

What broadband speeds can I get with TalkTalk TV bundles

What sports channels can I get with TalkTalk TV?

TalkTalk TV offers sports fans several ways to access their favourite sporting content:

  1. Sky Sports with NOW Sports Membership: TalkTalk customers can add a NOW Sports membership to their package, giving them access to live sports channels, including Sky Sports Main Event, Sky Sports Premier League, Sky Sports Football, Sky Sports Cricket, and more. The NOW Sports membership allows you to watch live sporting events, including key Premier League matches, Formula One races, and major golf tournaments.
  2. TNT Sports: TNT Sports channels (previously known as BT Sport) are available through the NOW Sports membership, offering additional coverage of football, rugby, UFC, and more. With TNT Sports, you can enjoy the UEFA Champions League, UEFA Europa League, Premiership Rugby, Major League Baseball, and MotoGP.
  3. Eurosport: The NOW Sports membership also includes Eurosport 1 and Eurosport 2, which cover a wide range of sports such as tennis, cycling, snooker, and athletics. With Eurosport, you can watch events like the French Open, Tour de France, and World Snooker Championships.
  4. Freeview sports channels: TalkTalk TV's standard packages include access to Freeview sports channels, such as BBC Sport, ITV Sport, and Channel 4 Sport. These channels cover a variety of sporting events, including the Olympic Games, FIFA World Cup, and Wimbledon.

To access premium sports content on TalkTalk TV, simply add a NOW Sports membership to your package. This flexible, month-by-month option allows you to enjoy live sports without committing to a lengthy contract.

Please note that sports channel availability and content may be subject to change, and some events may require additional pay-per-view fees. Check TalkTalk's website or contact their customer support for the most up-to-date information on sports offerings.

How can I get the best deal on TalkTalk TV?

To find the best deal on TalkTalk TV, consider the following tips:

  1. Bundle with broadband: Combining your TalkTalk TV service with broadband can often result in significant savings compared to purchasing them separately. Look for TalkTalk TV and broadband bundles that offer competitive pricing and suit your household's needs.
  2. Compare packages: Take the time to compare the available TalkTalk TV packages and assess which one best aligns with your viewing preferences and budget. Don't pay for channels or features you won't use.
  3. Look for promotions: TalkTalk frequently offers promotions and discounts for new customers, such as reduced monthly prices for a limited period or vouchers for popular streaming services. Stay informed about current offers by checking TalkTalk's website or signing up for their email newsletters.
  4. Negotiate as an existing customer: If you're already a TalkTalk customer, contact their customer retention team to discuss your options when your contract is up for renewal. They may offer you an improved deal or additional perks to keep you as a customer.
  5. Consider contract length: While longer contracts often come with lower monthly prices, be sure to weigh the long-term cost against the flexibility of shorter contracts. If you're unsure about committing to a provider for an extended period, a shorter contract or rolling monthly plan might be a better choice.
  6. Use comparison websites: Websites like Free Price Compare allow you to compare TalkTalk TV deals alongside offers from other providers, helping you find the best overall value for your needs.
  7. Time your purchase: TalkTalk may offer special deals during certain times of the year, such as Black Friday, Cyber Monday, or the January sales. Keep an eye out for these promotional periods to take advantage of lower prices or bonus incentives.

Remember, the best deal for you will depend on your specific requirements, such as the channels you want, the broadband speed you need, and your budget. Take the time to carefully assess your options and read the fine print before committing to a TalkTalk TV package to ensure you're getting the best value for your money.

Did you know: TalkTalk often offers special promotions during certain times of the year, such as Black Friday or January sales.

What are the different TalkTalk TV box models?

TalkTalk offers two main TV box models to customers:

TalkTalk TV 4K Box: The TalkTalk TV 4K Box is the company's most advanced set-top box, offering a range of features to enhance your viewing experience. Key features include:

  • 4K Ultra HD support: Enjoy your favourite shows and movies in stunning 4K resolution for compatible content and TVs.
  • 1TB storage: Record up to 180 hours of HD content or 460 hours of SD content.
  • 4 tuners: Record up to 4 shows simultaneously while watching a fifth live channel.
  • Streaming apps: Access popular streaming services like Netflix, Amazon Prime Video, and NOW TV directly from your TV box.
  • Voice remote: Use voice commands to search for content, control playback, and navigate the user interface.

TalkTalk TV Hub: The TalkTalk TV Hub is a compact streaming device that offers many of the same features as the 4K Box, without the need for a traditional set-top box. Key features include:

  • Live TV: Access to over 80 live Freeview channels, including BBC One, ITV, Channel 4, and Channel 5.
  • On-demand content: Stream TV shows and movies from popular services like BBC iPlayer, ITV Hub, and All 4.
  • Streaming service integration: Access Netflix and Amazon Prime Video directly from the TV Hub.
  • Voice control: Use voice commands to search for content, control playback, and navigate the user interface.
  • Compact size: The TV Hub's small form factor makes it easy to set up and use in any room with a TV and broadband connection.
What are the different TalkTalk TV box models

Both TalkTalk TV box models offer access to a wide range of live TV channels, on-demand content, and streaming services, with the main differences being the 4K support, storage capacity, and recording capabilities of the TalkTalk TV 4K Box.

When choosing between the two models, consider your viewing preferences, the number of simultaneous recordings you need, and whether 4K resolution is important to you. The TalkTalk TV 4K Box is ideal for households with multiple viewers and those who want the best possible picture quality, while the TalkTalk TV Hub is a great option for those who prefer a more compact and streamlined setup.

How does TalkTalk TV Netgem work?

TalkTalk TV Netgem is a partnership between TalkTalk and Netgem that offers a new way to access TalkTalk TV services through the Netgem TV platform. Netgem TV combines live TV, on-demand content, and streaming services in a single, user-friendly interface.

Key features of TalkTalk TV Netgem include:

  1. Freeview Play: TalkTalk TV Netgem offers access to over 80 live TV channels through Freeview Play, including BBC One, ITV, Channel 4, and Channel 5.
  2. On-demand content: Enjoy catch-up content from Freeview Play services like BBC iPlayer, ITV Hub, All 4, and My5, as well as on-demand content from TalkTalk TV.
  3. Streaming services integration: TalkTalk TV Netgem supports popular streaming apps like Netflix, Amazon Prime Video, and NOW TV, allowing you to access all your favourite content in one place.
  4. Universal search: Use the universal search function to find content across live TV, on-demand services, and streaming platforms.
  5. Personalised recommendations: TalkTalk TV Netgem's AI-powered recommendation engine suggests content based on your viewing history and preferences.
  6. 4K Ultra HD: The Netgem TV box supports 4K Ultra HD content, providing the best possible picture quality for compatible TVs and content.

To set up TalkTalk TV Netgem, you'll need a compatible TalkTalk broadband package and the Netgem TV box. Simply connect the Netgem TV box to your TV via HDMI and follow the on-screen instructions to connect to your TalkTalk broadband network. Once set up, you can access all your live TV, on-demand content, and streaming services through the Netgem TV platform.

TalkTalk TV Netgem offers a modern and intuitive TV viewing experience, combining the best of traditional television with the convenience and flexibility of streaming services, making it an excellent choice for TalkTalk customers looking to upgrade their TV experience.

How Does TalkTalk TV Compare to Other Providers?

When considering TalkTalk TV, it's essential to compare the service with other major TV providers in the UK market. Here's how TalkTalk TV stacks up against some of its competitors:

TalkTalk TV vs Sky TV

  • Channels: Sky TV offers a wider selection of channels, particularly premium ones, compared to TalkTalk TV. However, TalkTalk TV customers can access some Sky content through the NOW TV app, which offers a range of Sky channels and on-demand content.
  • Broadband speeds: Both TalkTalk and Sky offer fibre broadband packages with varying speeds. TalkTalk's Fibre 35 and Fibre 65 packages provide average download speeds of 38Mbps and 67Mbps, respectively, while Sky's Superfast plans offer average speeds of 59Mbps.
  • Contracts: TalkTalk TV offers more flexibility with its 12-month broadband contracts and 30-day rolling contracts for TV Boosts, while Sky TV typically requires an 18-month commitment for both TV and broadband services.

TalkTalk TV vs Virgin Media TV

  • Channels: Virgin Media offers a more extensive selection of channels compared to TalkTalk TV, including premium channels like Sky Cinema and Sky Sports without the need for a separate subscription.
  • Broadband speeds: Virgin Media is known for its ultrafast broadband speeds, with packages offering average download speeds of up to 1130Mbps. TalkTalk's fastest package, Fibre 150, offers an average speed of 145Mbps.
  • On-demand content: Both providers offer access to popular on-demand services like BBC iPlayer, ITV Hub, and All 4. However, Virgin Media TV also includes exclusive access to services like Virgin TV Go and Virgin TV Ultra HD.

TalkTalk TV vs BT TV

  • Channels: BT TV offers a similar selection of Freeview channels to TalkTalk TV, with the option to add premium channels like Sky Cinema and Sky Sports.
  • Broadband speeds: BT's Fibre 1 and Fibre 2 packages offer average speeds of 50Mbps and 67Mbps, respectively, comparable to TalkTalk's Fibre 35 and Fibre 65 packages.
  • Sport content: BT TV has an edge over TalkTalk TV when it comes to sports content, with exclusive access to TNT Sports channels (formerly BT Sport), which cover the UEFA Champions League, UEFA Europa League, Premiership Rugby, and UFC events.

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TalkTalk TV Boosts: Enhancing Your Viewing Experience

TalkTalk TV offers a range of add-ons called "Boosts" that allow customers to customise their TV packages and access additional content. These Boosts are available on 30-day rolling contracts, providing flexibility and the freedom to add or remove them as needed. Some popular TalkTalk TV Boosts include:

Entertainment Boost

The Entertainment Boost gives TalkTalk TV customers access to 30+ extra entertainment channels, including Sky One, Sky Arts, FOX, MTV, and Comedy Central. This Boost is perfect for viewers who enjoy a mix of popular shows, documentaries, and comedy content.

Sky Cinema Boost

With the Sky Cinema Boost, TalkTalk TV customers can access 11 Sky Cinema channels and over 1,000 movies on-demand. This Boost is ideal for film enthusiasts who want to enjoy the latest Hollywood blockbusters and classic movies across a variety of genres.

Sky Sports Boost

The Sky Sports Boost offers TalkTalk TV customers access to 8 Sky Sports channels, covering a wide range of live sporting events, including Premier League football, Formula 1, cricket, golf, and more. This Boost is perfect for sports fans who don't want to miss any of the action.

TalkTalk TV Boosts: Enhancing Your Viewing Experience

Kids Boost

The Kids Boost provides access to 10+ children's channels, including Cartoon Network, Nickelodeon, and Disney XD. This Boost is an excellent option for families with young children who want to keep them entertained with age-appropriate content.

BT Sport Boost

TalkTalk TV customers can access TNT Sports channels (formerly BT Sport) with the BT Sport Boost. This add-on includes exclusive coverage of the UEFA Champions League, UEFA Europa League, Premiership Rugby, UFC events, and more.

These Boosts can be easily added to your TalkTalk TV package through your online account or by contacting TalkTalk's customer support. With the flexibility of 30-day rolling contracts, you can mix and match Boosts to create a personalised TV experience that caters to your viewing preferences and budget.

By offering a range of Boosts, TalkTalk TV ensures that customers have access to a whole host of new channels and content, spanning entertainment, movies, sports, and children's programming, without the need to commit to long-term contracts or traditional Sky packages.

Frequently Asked Questions About TalkTalk TV

While TalkTalk TV doesn't offer Sky channels directly, you can access Sky content through the NOW TV app on your TalkTalk TV box. NOW TV offers a range of Sky channels and on-demand content, including Sky Sports, Sky Cinema, and Sky entertainment channels.

TalkTalk TV is available as part of a bundle with TalkTalk broadband. The cost of the TV service is included in your bundle price, so while it's not technically free, bundling your TV and broadband services can provide significant savings compared to purchasing them separately.

TalkTalk TV offers over 80 Freeview channels, including popular ones like BBC One, ITV, Channel 4, and Channel 5. You can also access additional channels and content through streaming services like Netflix, Amazon Prime Video, and NOW TV.

To switch to TalkTalk, visit their website or contact their sales team to discuss the available packages and offers. If you're currently with another provider, TalkTalk will handle the switching process for you, making it a simple and hassle-free experience.

Yes, you can access Netflix on your TalkTalk TV box by adding a Netflix subscription to your package or signing in with your existing Netflix account. The Netflix app is pre-installed on the TalkTalk TV 4K Box, making it easy to access your favourite Netflix shows and movies.

The TalkTalk TV 4K Box is the latest and most advanced TV box offered by TalkTalk, supporting 4K Ultra HD content and offering a range of features, including live TV recording, streaming service integration, and a user-friendly interface.

Yes, you can access NOW TV content on your TalkTalk TV box by adding a NOW TV membership to your package. This gives you access to live Sky channels and on-demand content from Sky Entertainment, Sky Cinema, and Sky Sports, depending on your chosen NOW TV membership.

To cancel your TalkTalk TV subscription, contact TalkTalk's customer service team by phone or through the live chat feature on their website. They will guide you through the cancellation process and inform you of any applicable termination fees or notice periods.

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Page last updated on: 24/06/2024

Page reviewed by: Brijesh Patel

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