The UK Business Energy FAQs

How Business Energy Differs from Domestic Energy?

The main difference between business and domestic energy lies in how suppliers set up contracts. Domestic energy contracts are often shorter and offer more flexibility for consumers to switch suppliers. On the other hand, business energy contracts are longer and do not allow for early cancellation. This is why it’s important for businesses to carefully consider their energy needs and choose a contract that suits them best.

How to protect Businesses in the current Energy Market?

Businesses in the UK are protected by various industry codes and regulatory bodies, such as Ofgem. These regulations ensure that energy suppliers treat customers fairly and provide a transparent and reliable service. While domestic customers benefit from the energy price cap, which limits the amount they can be charged, business customers do not have the same protection. It’s essential for businesses to stay informed and choose reputable suppliers to avoid any issues.

How to easily Understand Business Energy Contracts?

Business energy contracts come in different types, including fixed-rate, pass-through, and flexible purchasing contracts. Fixed-rate contracts offer price guarantees for the duration of the contract, providing businesses with budget certainty. Pass-through contracts fix the cost of energy but allow suppliers to pass on third-party charges. Flexible purchasing contracts give large businesses the freedom to buy and sell energy at different times during the contract period.

What are the main Factors Affecting Business Energy Prices?

Several factors influence the wholesale price of business gas and electricity. These include weather conditions, storage capacity, global demand, supply issues, and renewable energy generation. However, small business customers with fixed-rate contracts are protected from daily wholesale price fluctuations. Understanding these factors can help businesses make informed decisions when choosing energy contracts.

What is the Average Energy Spending for Small Businesses(SMEs)?

The cost of gas and electricity for businesses varies depending on their size and industry. On average, UK businesses spend around £1,135 per year on gas and electricity. However, this amount can be significantly higher or lower depending on factors such as the size of the business and its energy consumption. It’s important for businesses to regularly review their energy usage and consider ways to save money.

How to Choose the Right Business Energy Supplier?

Selecting the right energy supplier is crucial for businesses to ensure a reliable and cost-effective energy supply. When choosing a supplier, businesses should consider factors such as contract terms, pricing options, customer service, and green energy options. It’s also advisable to compare quotes from different suppliers to find the best deal for your business. NIE Network provides a list of commercial suppliers in the UK to help you make an informed choice.

How to Save Money on Commercial Energy Bills?

Businesses can take various measures to reduce their energy bills and increase cost savings. Simple actions such as turning off computers overnight, encouraging remote work, and improving insulation can make a significant difference. Additionally, businesses should consider energy-efficient technologies and equipment upgrades to reduce energy consumption. Our Energy Efficiency page offers valuable tips and advice on how businesses can save money on their energy bills.

How to Set Up a New Business Energy Connection?

If you’re moving into a new premises, you’ll need to set up a new business energy connection. The cost of this connection depends on factors such as the location, duration of the job, and energy requirements. To find out who the current supplier is for your premises, contact NIE Network. Once you have this information, you can use NIE Network’s list of commercial suppliers to compare prices and find the best deal for your business.

What options are there for commercial energy contracts?

Businesses have different energy contract options to choose from, depending on their needs and preferences. Fixed-rate contracts provide price stability and protection against market fluctuations. Pass-through contracts offer a balance between fixed rates and the flexibility to pass on third-party charges. Flexible purchasing contracts are suitable for large businesses that want to optimize their energy procurement strategies. Understanding the differences between these contracts can help businesses make informed decisions.

Why do businesses need to sign a Letter of Authority? What exactly is its purpose?

A Letter of Authority (LOA) is a document required by the energy supplier to begin the process of switching your business energy supplier. It confirms that you are authorised to change suppliers on behalf of the business and that you are responsible for all costs associated with the switch. The LOA must be signed by a person with authority within the organisation, such as a director or company secretary. Once you have signed and submitted this document, your current supplier will contact your new supplier to complete the switch. This process usually takes around 21 days and is essential for ensuring a safe and secure transfer of services.

How can I change the supplier of my business energy?

Switching business energy suppliers is a relatively simple process. The first step is to compare prices online and select the supplier that best meets your business needs. You can then contact the new supplier directly and provide them with the necessary information, such as your current contract details and energy consumption. Once they have this information, they will begin the switch process. This involves signing a Letter of Authority (LOA), which confirms that you are authorised to change suppliers on behalf of the business. Your new supplier will then contact your current supplier to complete the switch, which typically takes around 21 days. During this time, you should receive confirmation from both suppliers that your switch has been successful. After this, you can start taking advantage of lower energy prices from your new supplier!

How frequently do prices for business energy fluctuate?

Prices for business energy typically fluctuate daily, depending on the market. As such, businesses should be prepared to keep up with these changes to ensure they are getting the best deal possible. Many suppliers offer fixed rate contracts that allow businesses to lock in a certain price for a set period. This is beneficial for businesses that want to budget their energy costs accurately and not be affected by sudden price changes. Other suppliers offer flexible purchasing contracts which provide businesses with the opportunity to take advantage of lower prices when they become available. It is important to weigh up the benefits of both types of contracts to find an agreement that meets your needs and allows you to strike a balance between fixed rates and flexibility.

Is it cheaper to renew a business energy contract with the current supplier?

In some cases, it is cheaper to renew a business energy contract with the current supplier. This is because suppliers may offer discounts or other incentives to customers who choose to stay with them. However, it is always worth comparing prices between different suppliers as they may be offering better deals elsewhere. It is also important to check the terms of the existing contract before renewal, as some suppliers may have raised their rates or changed their payment terms since the original contract was signed. Ultimately, businesses should always shop around for the best deal and take into account all associated costs when deciding whether to renew with their current supplier or switch to a new one.

Are there any green tariffs available for businesses?

Yes, there are green tariffs available for businesses. These are energy tariffs that are sourced from renewable sources such as solar, wind, and hydro power. Green tariffs can help businesses reduce their carbon footprint and demonstrate their commitment to sustainability. However, it is important to note that these tariffs may be more expensive than traditional energy sources so businesses should weigh up the cost benefits before making the switch. Additionally, some suppliers may also offer subsidies or other incentives to encourage businesses to switch to a green energy tariff. Researching the different options available is the best way for a business to ensure they are getting the most cost-effective and sustainable energy solution for their needs.

Are businesses allowed to generate energy and feed-in?

Yes, businesses are allowed to generate energy and feed it into the grid. This is known as ‘feed-in tariffs’ and allows businesses to benefit from the sale of excess energy they have generated. To be eligible for this scheme, businesses should have an energy generating system such as solar panels or wind turbines installed on their premises. Feed-in tariffs can provide a financial incentive to businesses that install renewable energy systems as they can receive payments for each unit of electricity they generate and supply back to the grid. Additionally, by generating their own electricity, businesses can reduce their reliance on traditional energy sources and lower their overall energy costs.

What are MPAN and MPRN on my business energy bills?

MPAN and MPRN are two important pieces of information that can be found on a business energy bill. MPAN stands for ‘Meter Point Administration Number’ and is the unique identifier allocated to your electricity meter by your energy supplier. It identifies where your electricity is supplied from and how it is charged. MPRN stands for ‘Meter Point Reference Number’ and is the unique identifier allocated to your gas meter by your energy supplier. It identifies the location of the gas meter and how it should be billed. Both of these numbers are essential when switching energy suppliers, as they enable them to access accurate information about your current usage and billing details.

How to terminate my business energy contract?

Terminating your business energy contract can be done in a few different ways. Firstly, if you are still within your contracted period, you will need to provide your energy supplier with a written notice of termination. This should include the date on which you want the contract to end and any other relevant information. Once this is done, the supplier will usually contact you to confirm the termination and provide instructions on what needs to be done next. If you are outside of your contracted period, then simply telling your supplier that you wish to terminate the contract is usually sufficient. In either case, it is important to ensure that all outstanding payments have been made before terminating the contract as failure to do so may result in further costs or penalties being incurred.

Are businesses allowed to compare and switch commercial contracts before the contract ends?

Yes, businesses are allowed to compare and switch commercial contracts before the contract ends. This is a process known as ‘contract renewal’ and is a great way for businesses to ensure that they are getting the best deal for their energy needs. By switching suppliers, businesses can take advantage of better rates, more flexible payment terms and access to renewable energy sources. It is important to note that in order to switch suppliers, businesses may need to provide evidence of their current energy usage and the details of their existing contract. This will help the new supplier calculate an accurate quote for the new agreement.

What does the term “out of contract and deemed rates” mean for business energy customers?

The term “out of contract and deemed rates” refers to the situation when a business energy customer has either failed to renew their energy contract or has decided not to renew it. In such cases, the business energy customer will be charged the default or “deemed” rate set by their energy supplier. These rates are usually much higher than those offered on a regular contract, so businesses need to ensure that they are aware of their renewal date and take action accordingly. If a business fails to renew their contract before the due date, then they will be forced to pay these much higher deemed rates for as long as it remains out of contract.

What does business energy contract rollover mean?

Business energy contract rollover is the process of a business energy customer renewing their energy contract with the same supplier, usually at the end of their current contract term. This allows businesses to benefit from continuity and stability in terms of their energy supply, as well as avoiding any disruption that may be caused by switching to a new supplier. During the rollover process, businesses should take the opportunity to review all aspects of their existing contract and compare it against any new offers available from other suppliers, in order to ensure that they are getting the best deal for their needs.

How long does it take to switch commercial energy contracts?

The time it takes to switch commercial energy contracts can vary depending on the complexity of the contract but is usually between four to eight weeks. During this period, businesses will need to provide detailed information about their energy requirements and current usage for a new supplier to be able to calculate an accurate quote. The new supplier will also need to assess any technical issues associated with the transfer of supply and complete all necessary paperwork. Once all these steps have been completed, the switch should take place within three weeks. Businesses need to ensure that they are aware of their renewal date and plan to avoid any disruption that may be caused by switching suppliers.

My current business energy provider objects to my switch, what should I do?

If your current business energy provider objects to your switch, then you should contact them directly to discuss the matter further. Businesses need to understand their contractual rights and obligations when switching energy suppliers, and your current provider may be able to provide more information. If you are not satisfied with their response, then you can contact the relevant energy regulator in your area for advice on how best to proceed. Alternatively, you could consider engaging a third party such as an energy broker who can help negotiate a better deal on your behalf.

What is Smart meter and AMR for businesses?

Smart meters and Automated Meter Reading (AMR) are both technologies used for businesses to record their energy usage in real-time, allowing them to manage their energy consumption more effectively and make informed decisions on how to reduce their costs. Smart meters are digital devices that can be installed at premises which measure the exact amount of electricity, gas or other energy sources that are being used. AMR is a technology which uses wireless communication to collect data from multiple meters and send it back to a central location. The data collected can then be used by businesses for billing purposes, as well as for analyzing trends in usage and identifying areas where improvements can be made. This helps businesses save money by reducing their energy consumption and helping them become more efficient.

Whats the difference between a half hourly meter and a non-half hourly meter?

A half-hourly meter is a type of meter that records energy consumption every 30 minutes. This is useful for businesses that have high energy usage and need to monitor their consumption closely. It also allows them to track their usage more accurately for billing purposes. Non-half hourly meters, on the other hand, are used by businesses that use a lower amount of energy and therefore do not require such detailed monitoring. These meters usually record usage on an hourly or daily basis, but the data may not be as accurate as that provided by a half-hourly meter. Generally speaking, half-hourly meters are more expensive than non-half hourly meters, but can provide more detailed information about energy use which can help businesses reduce their costs in the long run.

What happens if a smart meter provides the wrong meter readings?

If a smart meter provides incorrect meter readings, it is important to contact the relevant energy regulator in your area immediately. Depending on the circumstances, the energy regulator may need to investigate and take corrective action to ensure that accurate readings are taken in future. In some cases, they may also guide how to resolve any discrepancies between the actual usage and the readings provided by the meter. If a business has entered into an agreement based on inaccurate meter readings, they may be able to seek compensation from their utility provider. Businesses need to keep track of their energy consumption and regularly check if any discrepancies arise between their bills and actual usage.

What is CCL and how much is it?

CCL stands for Climate Change Levy and it is a tax imposed by the UK government on energy used by businesses. The rate of CCL is determined by the type of energy used. For example, electricity attracts a rate of 0.895 pence per kilowatt hour (kWh) while gas attracts a rate of 0.198 pence per kWh. The amount that businesses pay in CCL is also dependent on whether they have signed upto any energy efficiency measures, such as an Energy Savings Opportunity Scheme (ESOS). Businesses that have taken action to reduce their energy consumption may be eligible for reduced rates or exemptions from CCL payments.

What does VAT entail and what is the amount charged on business energy invoices?

VAT stands for Value Added Tax and is a tax charged on goods and services purchased in the UK. The rate of VAT applicable to business energy bills depends on the type of energy being used. For example, electricity attracts a standard rate of 20%, while gas attracts a reduced rate of 5%. Businesses may be eligible for reduced rates or exemptions from VAT payments if they have taken action to reduce their energy consumption. If businesses are registered for VAT, they can reclaim the amount paid in VAT on their energy bills from HMRC, which can help to reduce costs in the long run.

What exactly is the business energy price cap?

Unlike residential customers, businesses do not have a specific price cap on their energy rates. However, the government has implemented the Energy Bills Discount Scheme to offer discounted energy rates to businesses for a duration of 12 months starting from April 1st, 2023.

What is ESOS? How is my business affected by it?

ESOS stands for Energy Savings Opportunity Scheme and it is a mandatory energy assessment scheme that applies to large businesses in the UK. Under ESOS, businesses must conduct energy audits at least once every four years to identify cost-effective energy savings opportunities. Businesses that have taken action to reduce their energy consumption may be eligible for reduced rates or exemptions from CCL payments and may also benefit from discounted energy rates under the Energy Bills Discount Scheme. Furthermore, businesses may also be able to take advantage of financial incentives such as the ECO scheme or the Green Deal, which provide funding for energy efficiency measures.

How can I make a complaint to my business energy supplier?

If you are unhappy with the service provided by your business energy supplier, then you may wish to make a complaint. The first step is to contact your supplier directly and explain the issue. You should clearly state the details of your complaint and provide evidence if possible. If you are dissatisfied with the response from your supplier, you can refer your complaint to an independent ombudsman service such as Ombudsman Services: Energy. This service will assess the merits of your complaint and can provide a binding resolution if necessary.