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The Best Virgin Media Deals for Broadband, TV & Mobile
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Why Choose Virgin Media TV?

Virgin Media TV packages offer a range of benefits for customers:

  • Extensive channel selection: Virgin Media offers a wide variety of channels, including popular favourites like Sky One, Sky Sports, Sky Cinema, and exclusive channels like BT Sport and ESPN.
  • Flexible recording and viewing options: With Virgin TV set-top boxes, you can easily record, pause, and rewind live TV, ensuring you never miss a moment of your favourite shows.
  • Advanced set-top box features: The Virgin TV 360 box and the V6 box provide enhanced viewing experiences with features like voice control, personalised profiles, and 4K Ultra HD support.

Did you know: Virgin Media's TV 360 box allows you to set up personalised profiles for different family members.

Why Choose Virgin Media TV

Virgin Media Packages

What Virgin Media Packages Are Available?

Virgin Media offers a range of packages combining TV, broadband, landline, and mobile services:

  • TV and broadband bundles: Combine Virgin TV with superfast fibre broadband for a seamless streaming and viewing experience. Bundles like the Big Bundle and the Bigger Combo Bundle offer great value for money.
  • TV, broadband, and phone bundles: Add a landline service to your TV and broadband package for ultimate convenience. The Bigger Combo Bundle and the Biggest Combo Bundle include weekend calls and other phone benefits.
  • TV, broadband, phone, and mobile bundles: The Mega Volt Bundle combines TV, broadband, landline, and an O2 mobile SIM for a complete home entertainment and communication solution.

Remember: Bundling your TV, broadband, and phone services can often lead to significant savings.

What Are the Best Value Virgin Media Deals?

The best value Virgin Media deal for you will depend on your specific needs and preferences. Here are some popular bundle options:

Bundle TV Channels Broadband Speed Key Features
Big Bundle 100+ 54 Mbps Weekend calls, TV 360 box
Bigger Combo Bundle 190+ 108 Mbps Weekend calls, TV 360 box, Sky Sports
Biggest Combo Bundle 230+ 362 Mbps Weekend calls, TV 360 box, Sky Sports & Cinema
Mega Volt Bundle 230+ 1130 Mbps O2 mobile SIM, TV 360 box, Sky Sports & Cinema

Note: Channel counts and broadband speeds are subject to availability and may vary by location. Prices and offers are accurate as of August 2023.

Features of Virgin Media TV Packages

What Features Does the TV 360 Set-Top Box Offer?

The Virgin TV 360 box is Virgin Media's most advanced set-top box, offering features like:

  • Voice control: Easily search for content, control your TV, and more using voice commands.
  • Personalised profiles: Set up individual profiles for family members to keep track of everyone's favourite shows and recommendations.
  • 4K Ultra HD support: Enjoy stunning picture quality with 4K Ultra HD programming.

What Are the Benefits of the Virgin V6 Set-Top Box?

The Virgin V6 box is another powerful set-top box option, providing benefits such as:

  • Multi-room viewing: Watch different channels on multiple TVs throughout your home.
  • 4K Ultra HD and HDR support: Experience incredible detail and colour with 4K Ultra HD and HDR programming.
  • 1TB storage: Record up to 500 hours of standard definition TV or 100 hours of High Definition content.

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Adding Channels to Virgin Media Packages

How Can I Add Sky Channels to My Virgin Media Package?

You can add Sky Sports and Sky Cinema channels to your Virgin Media TV package:

  • Sky Sports: Get access to dedicated channels for football, cricket, golf, and more. Prices start at £31.75 per month for the complete Sky Sports collection.
  • Sky Cinema: Enjoy a new premiere every day and a vast library of on-demand movies. Adding Sky Cinema to your package costs £21 per month.

Can I Add Kids Programming to Virgin Media Packages?

Virgin Media offers a variety of kids channels, including:

  • Cartoon Network: Available in the Kids Pick bundle or as an individual channel subscription.
  • Disney Channel: Included in the Kids Pick bundle or available as an add-on with the Bigger Combo Bundle and above.
  • Nickelodeon and Nick Jr.: Included in all Virgin Media TV packages.

What HD and 4K Channels Are Available on Virgin Media?

Virgin Media offers a wide selection of HD and 4K channels, depending on your TV package:

  • HD channels: Over 40 HD channels are available, including BBC One HD, ITV HD, Channel 4 HD, and Sky Sports HD.
  • 4K Ultra HD channels: Virgin TV 360 and V6 boxes support 4K Ultra HD programming from channels like BBC iPlayer UHD, Sky Sports UHD, and Netflix Premium.
Streaming and Additional Services

Streaming and Additional Services

What Is Virgin Media Stream and How Can I Use It?

Virgin Media Stream is a streaming service that combines live TV, on-demand content, and popular streaming apps like Netflix and Disney+ in one place:

  • Integration with ultrafast broadband: Stream content seamlessly with Virgin Media's ultrafast fibre broadband, offering speeds up to 1130 Mbps.
  • Manage subscriptions easily: Add, remove, or manage your streaming service subscriptions through Virgin Media Stream.
  • Save on streaming costs: Bundle your streaming services with Virgin Media TV and save up to £144 per year compared to subscribing separately.

Tip: Virgin Media Stream allows you to manage all your streaming subscriptions in one place, potentially saving you money.

What Are the Key Features of Virgin Media TV and Broadband Bundles?

Virgin Media TV and broadband bundles offer several key features:

  • Ultrafast broadband speeds: Virgin Media's broadband offers speeds up to 1130 Mbps, ensuring smooth streaming and fast downloads.
  • TV 360 box: The advanced Virgin TV 360 box is included in many bundles, providing features like voice control and personalised profiles.
  • Extensive channel selection: Bundles include a wide range of channels, from popular favourites to exclusive content.

What Are the Benefits of Virgin Media's Volt Bundles?

Virgin Media's Volt bundles combine TV, broadband, and mobile services, offering exclusive benefits for customers:

  • Faster broadband speeds: Volt customers receive a broadband speed boost of up to 200 Mbps compared to standard packages.
  • Double mobile data: Enjoy double the mobile data on your Virgin Mobile or O2 mobile plan when you sign up for a Volt bundle.
  • WiFi Guarantee: Virgin Media's WiFi Guarantee ensures reliable WiFi coverage throughout your home, with WiFi Pods available at no extra cost if needed.

How Do Virgin Media's Prices Compare to Other Providers?

Virgin Media's pricing is competitive with other major TV and broadband providers in the UK:

  • Monthly prices: Virgin Media's bundle prices start at around £33 per month for the Big Bundle, which includes 100+ channels and 54 Mbps broadband. Higher-tier bundles with more channels and faster broadband speeds are available at additional costs.
  • Price increases: Like many other providers, Virgin Media's prices are subject to annual increases based on the Retail Price Index (RPI) rate of inflation. Be sure to review the terms and conditions of your contract for details on potential price changes.
  • Extra costs: Some Virgin Media services, such as premium channels, may incur additional monthly fees. One-time costs for installation or setup may also apply, depending on your chosen package and location.

Customer Service and Support

How Good Is Virgin Media's Customer Service and Support?

Virgin Media offers several ways to get customer support:

  • Phone support: Contact Virgin Media's customer service team by phone for assistance with billing, technical issues, and more.
  • Online support: Access Virgin Media's extensive online help centre, which includes guides, FAQs, and community forums.
  • Live chat: Get quick answers to your questions through Virgin Media's live chat feature on their website.

According to Ofcom's 2022 Customer Satisfaction Tracker, Virgin Media's overall customer satisfaction rating was 79%, which is in line with the industry average for broadband and TV providers.

What Technical Support Does Virgin Media Offer?

Virgin Media provides various technical support resources:

  • Troubleshooting guides: Access step-by-step guides for resolving common issues with your Virgin Media TV or broadband service.
  • Remote assistance: Virgin Media's technical support team can remotely access your set-top box or router to diagnose and fix problems.
  • Service status updates: Check the current status of Virgin Media services in your area and stay informed about any known issues or maintenance work.
Customer Service and Support

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Virgin Media's Volt Benefits for New Customers

Virgin Media's Volt bundles offer exclusive benefits for new customers who combine their Virgin Media TV and broadband services with a mobile plan from Virgin Mobile or O2:

What Are the Key Volt Benefits?

  • Broadband Speed Boost: Volt customers receive a broadband speed boost of up to 200 Mbps compared to standard Virgin Media packages, ensuring lightning-fast download speeds for seamless streaming, gaming, and browsing.
  • Double Mobile Data: When you sign up for a Volt bundle, you'll enjoy double the mobile data on your Virgin Mobile or O2 pay monthly airtime plan, giving you more freedom to stay connected on the go.
  • WiFi Guarantee: Virgin Media's WiFi Guarantee ensures reliable WiFi coverage throughout your home. If you experience WiFi issues, Virgin Media will work to resolve them or provide you with WiFi Pods at no extra cost.
  • Access to Exclusive Perks: Volt customers can take advantage of exclusive perks, such as free access to Amazon Prime, discounts on Virgin Media services, and priority customer support.

Did you know: Virgin Media Volt customers receive a broadband speed boost and double mobile data on eligible plans.

How Do I Sign Up for Virgin Media Volt?

To sign up for a Virgin Media Volt bundle, follow these steps:

  1. Check availability: Use Virgin Media's postcode checker to see if Volt bundles are available in your area. Volt is currently available in eligible Virgin Media network areas.
  2. Choose your bundle: Select a Virgin Media TV and broadband bundle that suits your needs, such as the Bigger Volt Bundle or the Ultimate Volt Bundle.
  3. Add a mobile plan: Choose a Virgin Mobile or O2 pay monthly airtime plan to combine with your TV and broadband services. You can also keep your existing mobile number if you're switching from another provider.
  4. Pass a credit check: Virgin Media will perform a credit check to ensure you're eligible for the Volt bundle. This is a standard procedure for new customers signing up for Virgin Media services.
  5. Agree to the terms: Review and accept the terms and conditions of your Volt bundle, including the monthly price, contract length, and any additional admin costs or installation fees.

Once you've completed these steps, Virgin Media will schedule your installation appointment and provide you with a date for when your Volt services will be activated. On the day of installation, a Virgin Media technician will set up your TV, broadband, and home phone services, ensuring you're ready to enjoy your new Volt bundle.

Virgin Media's Volt Benefits for New Customers

What Should I Consider Before Signing Up for Virgin Media Volt?

Before signing up for a Virgin Media Volt bundle, keep the following factors in mind:

  • Contract length: Volt bundles typically come with a minimum 18-month contract for both your Virgin Media and mobile services. Be sure you're comfortable committing to this contract length before signing up.
  • Fair usage policies: Some Virgin Media services, such as home phone calls and mobile data, may be subject to fair usage policies. Review these policies to ensure they align with your expected usage.
  • Price increases: Virgin Media may adjust the monthly price of your Volt bundle based on the Retail Price Index (RPI) rate of inflation. Factor potential price increases into your long-term budget when considering a Volt bundle.
  • Cookies and data usage: Virgin Media uses essential cookies to provide and improve its services. You can manage your cookie preferences through Virgin Media's cookie policy.

Frequently Asked Questions About Virgin Media TV

To switch to Virgin Media TV, visit Virgin Media's website or contact their sales team to discuss available packages and offers. You can choose to bundle TV with broadband, phone, and mobile services for the best value.

Yes, you can easily access Netflix on Virgin Media through the TV 360 box or V6 box. Simply add a Netflix subscription to your Virgin Media package or sign in with your existing Netflix account.

Yes, BT Sport channels are available on Virgin Media. You can add them to your TV package for an additional monthly fee.

Yes, Virgin Media's set-top boxes allow you to record live TV. The TV 360 box and V6 box offer ample storage for your recordings.

Yes, you can add Sky Cinema and Sky Sports channels to your Virgin Media TV package for an additional monthly cost. This gives you access to the latest movies and live sports events.

To find the best Virgin Media TV and broadband deal, consider the following:

  1. Assess your needs: Determine the channels, broadband speed, and phone/mobile services that are essential for your household.
  2. Compare bundles: Look at the various TV and broadband bundles offered by Virgin Media and compare the pricing, features, and benefits of each.
  3. Consider bundle discounts: Bundling services like TV, broadband, and phone can often result in significant savings compared to purchasing them separately.
  4. Watch for promotions: Keep an eye out for special promotions, discounts, or cashback offers that can help you save on your Virgin Media package.
  5. Negotiate with Virgin Media: If you're an existing customer, contact Virgin Media's customer retention team to discuss your options and potentially negotiate a better deal.

Virgin Media TV contracts typically have a minimum term of 12 or 18 months. After this initial period, your contract will continue on a monthly rolling basis unless you choose to cancel or change your services.

Yes, Virgin Media offers a range of bundle options that combine TV with other services:

  • TV and broadband: Combine Virgin TV with superfast fibre broadband for seamless streaming and fast download speeds.
  • TV, broadband, and phone: Add a landline service to your TV and broadband package for additional value and convenience.
  • TV, broadband, phone, and mobile: The Mega Volt Bundle brings together TV, broadband, a landline, and an O2 mobile SIM for a complete home entertainment and communication solution.

Bundling services can often result in significant savings and simpler billing compared to purchasing them separately.

The Virgin Media TV Go app is a free app that allows Virgin TV customers to watch live TV, on-demand content, and recordings on compatible smartphones, tablets, and laptops. With the app, you can:

  • Stream live TV channels on the go
  • Access a library of on-demand shows and movies
  • Watch recordings from your Virgin Media set-top box
  • Download select shows and movies to watch offline

The Virgin Media TV Go app is available for iOS and Android devices, as well as Windows 10 and Mac computers.

If you're experiencing issues with your Virgin Media TV service, try the following troubleshooting steps:

  1. Check your connections: Ensure that all cables are securely connected to your set-top box, TV, and wall sockets.
  2. Restart your equipment: Turn off your Virgin Media set-top box and your TV, unplug them from the power source, wait a few minutes, and then plug them back in and turn them on.
  3. Check for service outages: Visit Virgin Media's service status page to see if there are any known issues or maintenance work in your area.
  4. Update your software: Ensure that your Virgin Media set-top box has the latest software installed. You can usually check for updates in the settings menu.
  5. Contact Virgin Media support: If the issue persists, contact Virgin Media's customer support team for further assistance. They can provide additional troubleshooting steps or schedule an engineer visit if needed.

Virgin Media offers some of the fastest broadband speeds in the UK, with packages ranging from 54 Mbps to 1130 Mbps:

  • M50 Fibre Broadband: Average download speeds of 54 Mbps, suitable for small households with light internet usage.
  • M100 Fibre Broadband: Average download speeds of 108 Mbps, ideal for households with multiple devices and moderate internet usage.
  • M250 Fibre Broadband: Average download speeds of 264 Mbps, perfect for larger households with heavy internet usage and high-quality streaming.
  • M500 Fibre Broadband: Average download speeds of 516 Mbps, designed for households with very heavy internet usage, gaming, and 4K streaming.
  • Gig1 Fibre Broadband: Average download speeds of 1130 Mbps, the fastest widely available broadband in the UK, suitable for households with extremely heavy internet usage and multiple 4K streams.

The availability of these speeds may vary depending on your location. Use Virgin Media's postcode checker to see the specific speeds available in your area.

Virgin Media's Intelligent WiFi is a feature designed to optimise your home WiFi network and ensure reliable coverage throughout your home. It includes:

  • WiFi Pods: Small, easy-to-install devices that extend your WiFi signal to hard-to-reach areas of your home. Virgin Media offers WiFi Pods at no extra cost to customers who need them.
  • WiFi Guarantee: Virgin Media guarantees reliable WiFi coverage in every room of your home. If you're not satisfied with your WiFi performance, Virgin Media will work with you to resolve the issue or give you your money back.
  • Smart WiFi Features: Virgin Media's Hub 3 and Hub 4 routers include smart WiFi features like channel optimisation and band steering, which automatically optimise your WiFi performance based on your usage patterns and the layout of your home.

Intelligent WiFi is included at no extra cost with all Virgin Media broadband packages.

You can manage your Virgin Media account online through the My Virgin Media portal or the My Virgin Media app:

  • View and pay bills: Access your current and past bills, make one-time payments, or set up Direct Debit for automatic payments.
  • Manage services: View and make changes to your TV, broadband, phone, and mobile services, such as adding or removing channels or changing your broadband speed.
  • Update account details: Change your personal information, such as your address, email, or password.
  • Track orders and appointments: View the status of any pending orders or installation appointments.
  • Get support: Access helpful guides, FAQs, and contact information for Virgin Media's customer support team.

The My Virgin Media app is available for iOS and Android devices, allowing you to manage your account on the go.

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Page last updated on: 24/06/2024

Page reviewed by: Brijesh Patel

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