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John Lewis service

Unless you need a new phone line installed, there are no upfront charges with John Lewis broadband. You won't even be charged for the delivery of the router.

All John Lewis broadband packages come with free evening and weekend calls as standard and there are no usage limits.

The company regularly offers gift card deals as an incentive when you sign up to its broadband packages. These cards can be spent in John Lewis and Waitrose stores around the UK.

Although sold under the John Lewis name, the broadband service you get is actually provided by Plusnet, a BT subsidiary. Like John Lewis, Plusnet has a reputation for good customer service. However, the John Lewis broadband offering is quite different from Plusnet's. Being part of BT also means that the network coverage on offer extends to 95 percent of UK households.

John Lewis prides itself on offering straightforward deals so there are no hidden costs such as activation fees and delivery charges for routers. Pricing is also transparent, with the same charges wherever you are in the UK. This is something that by no means all service providers offer. In fact, Plusnet itself charges different rates depending on where you are.

Choosing packages

Which package is best for you will come down to your household and how you use the internet. The 10Mbps ADSL offering will be fine for small or one-person households if you want to check emails, shop and bank online and so forth. It should also be adequate for streaming provided that you are only doing so on one device.

If you have two people streaming at the same time or you want to enjoy some online gaming then you'll need to look at the fibre packages. The standard deal should be fine for most households, but if you are a heavy cloud user - uploading files and photos to online storage - or if you want to stream 4K content, then you should consider the Fibre Extra deal.

Remember that all John Lewis broadband packages come with free evening and weekend calls. This applies to calls of up to one hour in duration, so if you like to chat for a long time you'll need to hang up after an hour and dial again to avoid being charged. If you don't use your landline phone very much then this may, of course, mean you're paying for something you don't need and you may be able to get a cheaper deal elsewhere by opting for a broadband-only service that doesn't come with a call package.

Remember that John Lewis has UK-based customer service, if this is important to you then it could be a deciding factor in opting for this supplier over some of the alternatives.