Content Standards
We appreciate your participation in our forums, user reviews, and other interactive areas of our
website. Please have a read of the following important information…
The forums are provided free of charge for FreePricecompare.com customers/Clients to share
experiences and to find help and support.
Your participation in our forums, user reviews, and other interactive areas of our website, is
subject to the standards described here in addition to those set out in our Terms of Use. Please make sure you are
familiar with them. If you do not agree to these standards, you are not permitted to post or upload
any information.
The Five Community Standards
- Be responsible
- Be respectful
- Be reasonable
- Be legal
- Be similar
- Be up-front
In other words: Be nice. Keep it clean. Stay on the right side of the law. Stay on topic. No spam /
Junk. Thanks!
Be responsible
– Remember that any advice or information given is the opinion of the forum member. Please be aware
that some members may claim expertise or status that they do not possess; it is your sole decision
whether you follow any advice. Do not deliberately mislead members with false, inaccurate or
incorrect information. Do not provide any opinion unless it is genuinely held. Do not advertise
services or attempt to solicit business through the forum area. Do not engage in off-topic
political or religious discussion. Do not impersonate a forum member or
FreePriceCompare.comemployee.
Be respectful
– Respect all forum members and their opinions. Please do not post duplicate messages or post in
capital letters – members regard this as shouting. Do not use obscene language including characters
such as *, !, ?, #, or $ to replace letters. Remember that differences of opinion or a
misunderstanding can be resolved without name-calling, insults and bullying.
Be reasonable
– Do not post any copyrighted, unlawful, defamatory, discriminatory, insulting, vulgar,
obscene or otherwise objectionable messages or material. Do not attempt to promote or publicise
companies considered to be in direct competition with FreePriceCompare.com. For customer service
issues with FreePricecompare.com, please email our team on [email protected].
Please do not post links to alternative forums: it doesn’t really help our members see if/how the
problem was resolved.
Be legal
– Do not make unproven or unfounded allegations against a company or individual. Be very careful
using words such as “con”, “scam”, “fraud”, “cheat”, “swindle”, “thieves”, “crooks”, “criminals”,
“deceit”
Be similar
– Regardless of the emotion you may be feeling. Consider your words carefully – don’t exaggerate or
use innuendo. You are legally responsible for your posts and must be able to prove – in a
court of law – that what you are posting has not caused damage to the reputation of the company or
individual and is a true statement. Do not post a comment on an upcoming or on-going court case –
you may be in contempt of court.
Be up-front
– Email addresses and links to websites should not be posted on the forum. If you wish to
contact other forum members – or you are happy for them to contact you – place your details in your
profile. These must be personal email addresses or websites and not for commercial or business use.
We do allow links to assist with a particular user query or help with further understanding but they
must be to independent, governmental or professional bodies only.
We will remove links to auction websites, sites containing ‘Ads by Google’ and any which we
consider to be an attempt to generate revenue.
Breaking the Community Standards
If we believe you have violated these standards or the Terms of Use, we may take whatever action we
consider
appropriate, including editing or removing your posts or, in the case of severe or repeated
violations, revoking your posting privileges or terminating your membership. Our decisions are
final.
If you believe another user has violated these standards, please press the ‘Report Abuse’ button or
send an email to
[email protected] .We will review your report as soon as possible.
Please remember that we may not be able to edit or remove a particular message immediately.
Whilst we do not moderate user generated content, we actively monitor postings. Each post expresses
the individual views of the author of that particular post and not the views of
FreePriceCompare.com, the Community Editor or any entity associated with this website. We may, at
any time, and without prior or post warning, close and/or remove discussions on message boards, as
we feel appropriate. No discussion will be entered into.
We reserve the right to close, delete, edit, refuse to post, amend, modify or remove (without notice)
anything you post at our sole discretion for any reason, including without limitation any posting
that in our sole opinion breaches these standards.
You agree that we may disclose your identity (including your name, email address and contact details)
if required to do so by law, any court, the Financial Services Authority, the Office of Fair Trading
or any other applicable regulatory, compliance, Governmental or law enforcement agency.
Thanks for taking the time to read this. We look forward to reading your posts and hearing about your
experiences.
Complaints
If you have a complaint about a post on this community forum, please feel free to respond directly to
any concerns our members have raised – particularly if you feel they are inaccurate, untrue or
portray an unfair picture of your company or you as an individual. You may also outline the detail
of your complaint in an email to the Community Editor,
[email protected] or press the
‘Report Abuse’ button on this website.
Please remember that posing as a satisfied customer could mean you are in breach of the Unfair Trading
Regulations 2008. Please pay
particular attention to ‘Section 5: Misleading actions’.
Media requests
If you are a media organisation who wishes to speak to our community members, please contact [email protected].
Unauthorised and unsolicited posts will be removed.
General
We reserve the right to amend these standards from time to time without notice to you. The amended
standards will be effective from the date they are posted on this website. As these standards may be
amended from time to time, you should check them whenever you visit this website. Your continued use
of this website will constitute your acceptance of the amended standards.
For further information, please read our Terms of Use.
