Will the Coronavirus stop me getting my new broadband?

The simple answer is – no it shouldn’t.

Why shouldn’t it?

As we know, more and more people are working from home and also not wanting unknown people to come into our homes, the good news is that the vast majority of broadband switches between the UK’s largest providers are unaffected by the lockdown and social distancing even though Openreach has suspended all engineer appointments until June 1st 2020 at the earliest.

Why is this?

This is because Openreach are the largest UK network infrastructure operator and it is on these lines that the likes of BT, SKY, TalkTalk, Plusnet, The Post Office, SSE, NOW Broadband, John Lewis, Shell Energy or EE provide their broadband, so switching between these operators can all be done through a self-installation because the infrastructure and connections are already there so an engineer appointment is not required.

The switching timeframe is also the same before the national health emergency as it now, everything is unaffected as you will receive your router (and box if required) through the post.

The above is the case no matter what broadband package you are getting, it is easy to set up yourself whether you are getting a superfast fibre package or basic broadband.

You haven’t mentioned Virgin Media

Virgin Media own their own network and are separate to Openreach, currently, their engineer appointments are unaffected and they are following strict protocol such as spending the minimum time possible in houses, always observing social distancing, they will text 3 days and 1 day before the appointment to ask about any illness or self isolation, if there is any concern then the installation is postponed for 14 days. The engineers also work with disposable latex gloves and have always carries anti bacterial hand wipes.

So with the above measures, switching broadband is still safe and the installation times should be the same as they have always been.

What switches will be affected?

Openreach announced that as of midday on the 24th March it will be limiting the number of engineer installations and in most cases stopping these which means, if your switch is one of the small proportion that requires an engineer you wont be able to complete the switch. The percentage of people that need an engineer on the Openreach network is under 10%

The exception to this is a vulnerable person, and you will have to speak to the supplier directly about this and they will be able to help. The details can be found here

What are the best deals?

Here's savings for you on your broadband

Unlimited Fibre.

  • New customers only
  • UK-based customer service
36Mb average* speed
Unlimited Downloads
£0.00 Setup costs
18 Month contract
Pay as you goCalls
£22.99per month

Faster Fibre

  • New customers only
  • 30 day great connection guarantee
  • Fixed price for length of contract
37Mb average* speed
Unlimited Downloads
£0.00 Setup costs
18 Month contract
Pay as you goCalls
£23.50per month

Fibre 1

  • New customers only
  • Free access to BT Wi-Fi hotspots
48Mb average* speed
Unlimited Downloads
£9.99 Setup costs
24 Month contract
Pay as you goCalls
£28.99per month

M50 Fibre Broadband + Phone

  • New customers only
  • Fixed broadband price for length of contract
54Mb average* speed
Unlimited Downloads
£0.00 Setup costs
12 Month contract
Weekend callsincluded
£26.00per month

Sky TV and Broadband Superfast

  • Sky TV only available on Sky Go until June 1st
57Mb average* speed
TV channels
£29.95 Setup costs
18 Month contract
Pay as you goCalls
£39.00per month

Entertainment + Fibre 1

  • New customers only
  • Free access to BT Wi-Fi hotspots
48Mb average* speed
TV channels
£9.99 Setup costs
24 Month contract
Pay as you goCalls
£33.99per month

Entertainment with Sky Cinema + Fibre 1

  • New customers only
  • Free access to BT Wi-Fi hotspots
48Mb average* speed
TV channels
£9.99 Setup costs
24 Month contract
Pay as you goCalls
£45.98per month

Entertainment with Sky Sports + Fibre 1

  • New customers only
  • Free access to BT Wi-Fi hotspots
48Mb average* speed
TV channels
£9.99 Setup costs
24 Month contract
Pay as you goCalls
£67.98per month