Whirlpool Keeps Customers Waiting For Repair of Faulty Tumble Dryers

December 11th, 2019
Whirlpool

Whirlpool tumble dryers were declared a potential threat for homes as some of them had caught fire and had damaged the things in the vicinity. The manufacturer announced safety alert that the machines may catch fire if left unattended. It also promised its customers for modification and repair of faulty machines. However, the company has failed to provide proper service and many customers are still waiting for the modifications. It was observed in a survey that one out of five still carrying on using their faulty machines.

Whirlpool is supposed to repair or replace at least 5.3m potentially faulty machines across the UK. The company found a safety defect in its machines in November 2015 and as a result many of the machines were catching fire. The company did not recall the product but, asked its customers to continue using the machine and wait for the modifications, which were supposed to be announced shortly.

Nonetheless, they could not fulfil its promise and thousands of customers are still waiting for the modifications in the tumble dryers. Moreover, 22% of the customers were waiting for their machines to be repaired or replaced. 26% of the customers were informed by Whirlpool that their waiting period would be longer than six months and nearly 22% were asked to wait for a period between three and six months.

However, Fire Chiefs warned the people using Whirlpool tumble dryers, that they should immediately stop using the machines. This was announced after one of the machines caused a huge blaze in an 18 storey building and required 120 fire fighters to control the situation. They also requested Whirlpool to declare that customers should not use machines that need to be modified as it may catch fire anytime but, the company rejected their plea.

The worst part was that Whirlpool was not giving accurate advice to the customers. To some, they were saying that the machine was alright despite the fact that the model number was listed in the safety notice. They were also asking few of the customers to contact the shop from which they made purchase for the replacement of the machine. This approach has left the customers disappointed and helpless.

Responding to the outburst of customers, Whirlpool issued a statement: “We urge everyone who owns an Indesit, Hotpoint or Creda dryer manufactured between April 2004 and September 2015 to check if their dryer is affected and then register for a free modification if it is. The safety of consumers is our number one priority and we are committed to doing everything we can to ensure that the tumble dryer modification programme is carried out in a safe and timely manner.”

The company has clarified the matter by saying this and has employed 300 new engineers to deal with the modification and repair works of the faulty machines. If you have a whirlpool tumble dryer then be watchful of the machine. To combat accidents due to devices, you need home insurance so as to financial protect yourself for any damage to the property if a fire breaks out of any devices.

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