TalkTalk Hack: How To Respond If You Are A Customer

October 23rd, 2019

Last week the personal details of up to 4 million customers were stolen from TalkTalk’s servers. These included bank details, addresses, emails and telephone numbers.

With the expected backlash from effected customers, the company is feeling the implications.

The question on most users lips will be: ‘How do I know if I am one of the victims?’

Here is a simple guide to help:

What data has been taken?

It’s currently too early to tell what exactly has been lifted from the servers. There is an ongoing joint investigation by the Metropolitan Police and TalkTalk that should yield some answers.

However, TalkTalk have issued a statement confirming that it is likely that the following information has been taken:

  • Names
  • Addresses
  • Date of birth
  • Phone numbers
  • Email addresses
  • TalkTalk account information
  • Credit card details and/or bank details
Have I been affected?

The data was not encrypted so hackers probably have the capability to exploit it.

TalkTalk have pledged to directly contact customers who have been affected…when they have the information.

Has my account already been targeted?

Over the coming weeks make sure you keep an eye on your account, if there are any suspicious transactions alert your bank and the authorities.

Fraudsters often tactfully extract a small amount from account holders to see if there is a response, if nothing happens, you may find larger amounts are taken.

If you notice any discrepancies, contact Action Fraud on 0300 123 2040 or via

What should I do if I receive suspicious emails or calls?

If they have your details then fraudsters may pose as TalkTalk in a bid to extract information. Report any emails asking you to download software or follow links.

The same caution should be taken if a company claiming to be TalkTalk contacts you by phone. TalkTalk would not ever ask for your bank account details. If this happens cease communication and contact the police.

Any other precautions I should take?

Change your passwords for TalkTalk and any other sites that use the same one.

It would also be a wise idea to check your credit report.

Should I claim compensation?

Reports claim that up to £1000 may be on offer for those affected.

How are TalkTalk sorting it out?

TalkTalk claims to have “taken all necessary measures to make its website secure again following the attack”. It is currently working alongside banks with regard to monitoring suspicious activity

It has also pledged 12 months’ free credit monitoring for all its customers. Details of this have not yet been announced.

Does any of this affect my TalkTalk services?

No. The attack targeted personal information only. It will have no effect whatsoever on your communication and entertainment packages.


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