Energy Companies that Score High on Customer Service

December 11th, 2019
Energy

Amongst all those who supply energy, one gets connected to the company that offers excellent customer service. It’s a human tendency to stick to people and service providers that help them in small matters and show concern towards little issues. Same is the case with energy customers in the United Kingdom. If the companies provide efficient customer support then they are likely to get more customers and hold the one who are already buying energy from them. Find here the statistics.

As per the 2015 reports by Ofgem, some of the suppliers have done exceptionally well in the realm of customer service. The following information is the result of a survey conducted on 10,000 people about the customer services of the Big Six energy suppliers.

Customer Data regarding Service Quality:

It includes information about the Big Six energy suppliers and their performance on various dimensions of customer satisfaction including ease of bill reading to ease of approaching the energy suppliers. Data courtesy of the Ofgem portal:

Check how the Big Six electricity and gas suppliers on the levels of customer satisfaction between July and September 2015:

  • 45-56% of consumers were satisfied with the service offered by their gas supplier

  • 47-56% of consumers were happy about the fact that their electricity and gas bills are easy to understand

  • 54-78% of consumers were satisfied as their electricity and gas suppliers were easily approachable

  • 29-41% of consumers would recommend their electricity and gas supplier

  • 28-37% of consumers agree that their electricity and gas supplier values them

Complaints resolved by suppliers at the end of next working day:

Next statistical information from Ofgem suggests the number of complaints resolved by the Big Six energy suppliers by the end of the next working day. Filing complaints takes place when the customer is not happy with the services of the supplier. Also, it happens only when the supplier does not respond quickly or fails to resolve complaints over a period of time.

The following table suggest the performance of the Big Six suppliers in resolving customer complaints. The data is recorded for the time frame of the year 2015 to the first quarter of 2016.

Quarter/Year

British Gas

EDF Energy

E.ON

npower

ScottishPower

SSE

Q1 2015

75%

84%

81%

88%

48%

87%

Q2 2015

70%

76%

78%

74%

47%

88%

Q3 2015

68%

78%

75%

69%

52%

88%

Q4 2015

57%

79%

70%

63%

55%

84%

Q1 2016

57%

77%

68%

39%

49%

77%

Find here the statistics for complaint solving by independent suppliers recorded for the time span of the year 2015 to the first quarter of 2016.

Quarter/Year

Co-op

First Utility

Ecotricity

Extra Energy

Ovo

Spark Energy

Utilita

Utility Warehouse

Q1 2015

49%

48%

85%

17%

73%

82%

89%

95%

Q2 2015

51%

52%

84%

21%

83%

59%

95%

82%

Q3 2015

34%

50%

85%

27%

69%

70%

95%

69%

Q4 2015

33%

48%

86%

30%

58%

78%

92%

82%

Q1 2016

35%

45%

68%

41%

34%

76%

82%

86%

Some of the customers notice the extra effort put by the supplier in comforting them and helping them. Such things make way for loyal customers who will stick to the supplier and also recommend them. You can check these data and see which supplier gives the highest level of customer satisfaction.

For more such details and comparison of various energy suppliers across the UK, just go through our website freepricecompare.com or call us on 02034757476.

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