Founded in 2008, First Utility tops the independent energy supplier list with more than one million customers. After the ‘Big Six’ companies, this one is considered as the largest energy provider. They are suppliers of gas and electricity in domestic and commercial markets. They introduced the usage of smart meters in the United Kingdom. The company claims to not agree to outdated energy policies and offer cheapest prices to its customers.
It became highly popular due to its customer friendly approach and policies that keeps the customer on the centre stage. It became highly popular since its inception and crossed one million customers in September 2014. They do not generate electricity but purchase wholesale energy from international markets.
First Utility and customer satisfaction level:
The company ranks high on the popularity ladder as it is efficient in energy supply and customer services. According to an independent survey, the company scored 86% in customer satisfaction score. That means 86% of its customers are happy with its services and energy supply. This is a good number suggesting the good work done by the company.
Why First Utility?
It has vowed to offer ‘permanently lower prices’ than the Big Six companies
Offers excellent customer services through apps and other technologies
Largest independent supplier in the UK
Good at creating value for money
Best online services
Excellent billing services
First Utility and the price rise scenario:
In October 2013, the company announced to not raise its energy prices for the winter of 2013-14. It also challenged the ‘Big Six’ suppliers to freeze prices and support customers to make savings on energy bills.
In April 2013, the company announced a price rise.
In May 2012, the company announced the cheapest tariff for both fixed price as well as variable price deals.
They announced the iSave plan in September 2009, which reduced the household energy bill by 14.5%.