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12 Questions you always wanted to know about switching energy

This page is here to clear up questions you might have about switching your energy supplier, and not only to show you how easy it is to switch but also why you should switch every year.

  • It is quick and simple and you could save up to £505* a year.
  • Trusted by customers with over 4.7 / 5 from over 1000 reviews**
  • No one searches more suppliers than us^
  • Switch in around 5 minutes
  • Easy and simple to follow application form
  • Treat it like a renewal product and switch annually
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We get asked a lot of questions about switching energy providers, below are the common questions that can put your mind at ease and help you to try and save money.

1. What do I have to do? Is it a lot of work?

We require the information on your current usage or your current monthly spend to provide an accurate quote. Once you have been presented with the tariffs from the different suppliers you can complete the switch online. You then do not need to do anything until the supplier change has happened, and at that point you need to give current meter readings so that your final bill can be produced by your previous supplier. The switch should take you less than 4 minutes online.

2. Why should I switch?

Energy companies tend to give the best deals to new customers or those that have actively sought them out, and when these special rates come to an end you are put on their standard variable tariff. The standard variable tariff is the suppliers default fuel and standing charge (the daily price they charge to supply your property), this can be significantly more than you were previously paying.

3. Is there a chance I can be without gas or electricity for a period of time?

No, you will never be without gas or electric. The flow is continuous and the only change you will see is the amount that you are paying.

4. I don’t have my exact usage; can I still switch?

Yes, you can put in the amount you currently pay each month and we can do an estimate based on that.

5. Is there a difference in quality in the gas or electricity I receive?

No, the product is exactly the same it is only the name on the bill that changes.

6. Can I get advice from a real person?

Yes, you can speak to one of our switch advisors in our UK based call centre on 0203 475 7476 Monday – Friday 9am – 8pm and Saturday 10am – 3pm

7. What can my savings be?

This can vary from person to person and what tariff you are on at the moment. Currently more than 10% of people using our website save more than £505 a year* and based on over 9000 fuel switches from July 4th 2017 – 4th December 2017 the average saving is £249** a year. When you use our site we calculate the savings on what you will paying when your current tariff ends.

8. How long does the switch take?

The switch can take up to 5 weeks, you have 14 days to change your mind after you switch so nothing is done in this period, and then it can take between 1 and 3 weeks for the supplier to change.

9. What if I change my mind?

You have 14 days from agreeing to switch to cancel the switch and you will not penalised.

10. Will I be charged to change suppliers?

If you are on a standard variable tariff then you are not bound by any contract and you will not be charged. If you are under contract, most suppliers will charge an early exit fee (typically £15 - £30 per fuel), this fee if you break your contract with them (you will not be penalised if you move house), however you can switch fee free in the last 49 days of your current contract.

11. How often should I switch?

You should treat your energy like any other renewable product in your home and therefore you should always switch 49 days before the end of your contract (typically annually, but you can get 24 or 36 month contracts).

12. Are your prices different than if I went direct?

Our prices are the same as the company’s website directly, but we offer more than 30 different suppliers in one place instead of inputting your details in 30 different websites.

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