Customers of phone, landline, broadband and TV to be given alerts in advance of their contract end date


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Thanks to a proposal by Ofcom, companies which provide phone, landline, broadband and TV services may be required to send alerts to their customers in advance of the contract end date.

The alerts should include any changes in prices or services and it will be a requirement that customers are informed of alternate choices and the savings possible.

As it currently stands, service providers have no legal obligation to inform customers when a contract is coming to an end, which plays as an advantage to the suppliers as they can do automatic renewals with price increases.

From the information provided by Ofcom, notifications will be provided to small business customers and all residential customers too.  The notifications will be received around 40 to 70 days in advance of the contract end date and the mode of communications will be based on customer preferences.

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