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Future energy stopped trading in January and its customers have been moved to Green Star energy. Future energy had around 10,000 customers mainly from the North East and Yorkshire. As per the safety net provided by Ofgem all credit balances were protected and there was no disruption to service. Green Star Energy Green Star Energy is a well established small energy supplier which has been in the market for 5 years. The company is owned by Canadian giant Just Energy, which has over 2 million customers in the US and Canada. Comments from Ofgem Neil Barnes, Associate partner at Ofgem, said “We are very pleased to have been able to secure a deal with Green Star Energy, where Future Energy customers will continue paying the same price for their energy as they were before. And their credit balances will be honoured.” FreePriceCompare is a hassle free, independent and impartial comparison […]

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Bulb, the green energy, supplier has only one tariff and that tariff is set to increase by 5.1% affecting all its customers. The Vari-Fair tariff will increase in price from August affecting 450,000 existing customers which includes those in the process of switching to bulb too. The price rise comes on the back of energy increases from the ‘Big Six’ energy suppliers as well as Ovo energy which increased prices last week. What is the actual change to Bulb customers? For all variable tariffs, suppliers need to give their customers 30 days of notice, in this instance Bulb has given a 60 day notice giving customers enough time to switch suppliers should they wish too. There are no exit fees with Bulb and their one tariff. Effective from 12 August 2018, customers will see a price rise of 5.1% which will take dual fuel bills for a typical household up […]

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Citing financial instability and poor customer service as the main reason, Ofgem is about to make it harder for new energy suppliers to enter the market. Ofgem has outlined the scope for a review on the conditions it sets for new suppliers to operate. The conditions include the level of service customers get from the new energy entrants and it reviews the financial stability of the new company. Over a recent period we have seen the collapse of a few energy suppliers, which is probably one of the bases behind the possible review. As it currently stands, earlier this month, Ofgem extended the ban on energy supplier Iresa from taking on more customers. Also at the start of the year, energy supplier Future Energy collapsed in January. Comments from FreePriceCompare Commenting on the news, Shailesh Ramani, Founder of FreePriceCompare said, “It easy to see why some critics will see this […]

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British Gas was the first out of the ‘big six’ suppliers to increase prices and as it currently stands, the remainder of the ‘big six’ have followed suit. As of the 29th May 2018, around 4 million customers saw their prices increase by an average of £60/year as British gas increased prices not only on their standard variable tariffs but also its new Temporary Tariff fixed-rate deal. Thankfully its 3.7million customers who are classified as vulnerable were unaffected by the change as they have a prepayment meter or are in a fixed-term contract. Please note, the backend supplier for Sainsbury’s energy is also British Gas, so if you are on the standard variable tariff with Sainsbury’s energy then you too will be affected by the price hike. What is the price change on the British Gas’s energy tariffs? The British Gas price increase is only applicable to those who are […]

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Rather unsurprisingly SSE has decided to increase prices, making it the last of the big six energy firms to announce a price increase. The 6.7% price increase will come into effect on the 11th Jul 2018 and it will affect around 2.4 million customers who are on SSE’s standard variable tariff. The average price for gas is going up by 5.7%, whilst electricity prices will increase by 7.7% leading to an average increase of £76 for dual fuel customers. Naturally those on fixed price deals are protected from the increase and as well as those on prepayment meters. Adding to the price increase, SSE is scraping its £6 discount per duel for those willing to manage their accounts fully online meaning those on the standard variable tariff who manage their accounts online will see their price increase by 7.8% – £87 per year. Please note, the backend supplier for M&S […]

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Effective 8th June 18, Ovo energy has increased prices by 5.1% affecting approximately 180,000 customers on its standard variable tariff. Ovo energy is one of the largest, outside of the ‘big six’, energy suppliers with approximately 800,000 customers, meaning the price rise is affecting around 22.5% of its customers. The announcement from Ovo energy is somewhat unsurprising as the all of the ‘Big Six’ have done the same in recent months. Amongst the ‘big six’, last week SSE announced the price hike on its customers. What is the price change on the Ovo energy tariffs? The Ovo energy standard variable tariff is known as the Simpler Energy tariff, the price hike is only applied to that tariff – which is around 22.5% of the customer base. Typically, those who are dual fuel energy customers will see the 5.1% price hike translate into an extra £53/yr on their bills. The approximation […]

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Visa outage which took place on the 1st June 2018 affected many customers across Europe. Those charged multiple times are advised to claim the money back from the individual banks. Around 1430 to 2200 on the Friday 1st June many customers were having their card declined due to a system outage on Visa’s backend systems. The rejected transactions are showing up pending transactions on many customers’ cards which now need to be rejected as they are not genuine transactions. I have multiple pending transactions on my card for one purchase – what shall I do next? Pending transactions are essentially funds which are trying to make their way out but haven’t actually left your bank account yet – although you still can’t use this money until the issue has been resolved. By now, many of the pending transactions would have been removed but should you wish to check up on […]

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