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Compare gas, electricity and dual fuel tariffs by CitizEn Energy. FreePriceCompare finds the best deals from more than 40 companies. No one compares more than us! Why FreePriceCompare scores higher than its competitors? – Check Here! 10 August 2018 CitizEn Energy – Citizen’s Fixed With Exit Fee – 12M V2 General Tariff Information : Tariff type Fixed Tariff Tariff ends on 12 months from supply start date Account Management Online/Paperless Only Payment Methods MDD and PORB Roll-over Tariff Name Closest equivalent/Standard tariff Tariff Pricing Information : Gas Only Elec Only Dual Fuel Fuel Avaliability Yes Yes Yes Cancellation Fees £30.00 £30.00 £60.00 Discounts Direct Debit NA NA NA Dual Fuel NA NA NA Online £22.50 £22.50 £45.00 Tariff Sales Information : Tariff Availability Market Available – Whole of the Market FPC Website Results Page – Enquire Only FPC Channel Unavailable for Sales FPC Sales Not Applicable *Avg Bill Values Gas […]

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Ofgem, the energy regulator, has warned that the tactic to force prepayment meters on customers should be an absolute last resort to recover debt. When compared against other energy suppliers, British Gas, Ovo Energy and Utility Warehouse has showed to be more aggressive than others on their approach. According to Ofgem, over 2017, the number of gas prepayment meters installed using a court order increased by 6.9%. The increase has lead to Ofgem considering an intervention whereby it would “take tough action”. Speaking on the matter, Ofgem’s Rob Salter-Church argued energy companies “could do more” and protecting vulnerable customers should be a top priority. In the report, British Gas, Ovo Energy and Utility Warehouse were singled out due to their above average number of forcible installations. British Gas spokesperson said, “Warrants are only ever issues as a last resort and we have seen a decrease in the numbers carried out […]

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NS&I which is backed by the government has reduced the amount customers can put into their fixed savings account from £1 million to £10,000 Customers can now only invest £10,000 into each of the 1 and 3 year Guaranteed Income Bonds and Guaranteed Growth Bonds, meaning a max saving of £40,000. The interest on the savings have remained the same and given many people choose to save with the firm was due to the guaranteed savings rate on a notional of £1 million, this move will be widely unwelcomed. What has changed exactly? NS&I’s Guaranteed Income Bonds continue to provide a 1.46% and 1.92% return on their one and three year contracts. They also continue to offer 1.5% return on the one year and 1.95% on the three year for their Guaranteed Growth Bonds. Overall the only difference is the huge reduction on the amount customers can invest safely into […]

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Around 5.9 million card details and 1.2 million personal customer details have been accessed by hackers. Dixons Carphone Warehouse who is the owner of both companies confirmed that the hackers did not gain access to PIN number or any other data which will allow them to use the information. However, around 105,000 non- EU cards, which don’t have the chip and pin functionality, were also taken to which Dixons Carphone Warehouse have contacted the card firms and their respective customers. This news is adding further damage to the company, especially since Carphone Warehouse was fined £400,000 in Jan 2018 for data leakage on three millions customer’s details. I’m worried – what should I do next? Dixons Carphone Warehouse has confirmed there is no evidence of fraud as a result of the hack however customers who are concerned can regularly check their banks accounts and credit card statements change their passwords […]

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Iresa, the small energy supplier was issued with a provisional ban stopping it from signing on more customers until they meet the customer service targets laid out by Ofgem. The ban came into effect in March and was expected to last 3 months, but with two weeks to go, Ofgem has now pushed for the ban to be extended as Iresa has failed to react adequately. Iresa have until 21st June 2018 to respond or contest the decisions from Ofgem, else they could be left with an indefinite ban until they are able to fully hit all customer service targets. Also working against them, is another separate investigation, which is looking if Iresa broker rules which relate to customer conduct and service. What did Ofgem want Iresa to do? Ofgem has significant amount of information which suggested that Iresa could cause harm to customers due to its customer handling process. […]

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Following in the footsteps other small suppliers, namely Bulb and Ovo, Utility Warehouse has increased the prices on its standard variable tariff by 4.4%. The company has around 53% of its near 500,000 customer base on the standard tariff, which will all see their prices increase by around £50 this year. What is the price change on the Utility Warehouse tariffs? ‘Value’ standard tariff – This is essentially Utility Warehouse’s Standard Variable Tariff (SVT), which is set to go up by approximately £50 ‘Gold’ standard tariff – This is for customers who have energy, home phone and broadband with Utility Warehouse and are not on a fixed deal. The annual bill will rise by approximately £50. ‘Double Gold’ standard tariff – This is for customers who have energy, home phone, mobile phone and broadband with Utility Warehouse and are not on a fixed deal. The annual bill will rise by […]

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